Course Content
An overview of Lean
- Understanding Lean process
- Define customer values; mapping values streams and flow
- Describing pull and seek perfections
A summary of Six Sigma
- What is Six Sigma?
- Methodology of Six Sigma- Define, Measure, Analyse, Improve and Control
An overview of Lean Six Sigma
- Understanding concept of Lean Six Sigma
- Difference between Lean and Six Sigma
- Need of Lean Six Sigma
- The management philosophy of Lean Six Sigma
- The roles and steps of Lean Six Sigma
- The measures of Six Sigma
- What are effective teams?
Study of Phases
- Defining problem statements and objectives
- Study of Voice of the Customer (VOC)
- Understanding Kano
- Lean Six Sigma Projects
- Measuring critical to quality
- The types of phases
Measure Phase
- An overview of Measure Phase
- Evaluating challenges
- Guidelines for process performance
- Analysis of process mapping
- Mapping of value stream
Analyse Phase
- Analysis of exploratory data
- The value analysis
- Types of waste
- The 5 Why’s of Root Cause Analysis and the Ishikawa diagrams
Improve Phase
- Selection of improvement solutions
- Analysis of Ease and Effect matrix
- The summary of risk management
Control Phase
- Maintaining improvement
- The ongoing cycle of measuring
- An overview of Statistical Process Control
Conclusions
- Yellow Belt development example
- Case Study (Financial Services)