Course Content
Introduction to Fundamentals of Communication
- Listening process
- Types of nonverbal communication
- Listening barriers
- Styles of effective listening
- Tips for effective communication with diverse workplace spectators
Developing Writing Skills
- Writing process
- Selecting the best channel
- Plain language
- Familiar words
- Proper tone
- Negative and positive language
- Inclusive langue
Improving Writing Techniques
- Concise wording
- Outdated expressions
- Repetitious words
- Redundant words
- Jargon, slang and clichés
- Proofreading
Oral Presentations, Meetings, and Telephone Communications
- Preparing an oral presentation
- Delivering a presentation
- Planning and participating in productive meetings
Routine Letters
- Letter of requests
- Order requests
- Simple claim requests
Memorandums and Email
- Writing Process
- Memos
Letter and Memos that Persuade
- The audience of a persuasive letter
- Characteristics of a persuasive letter
- Steps to writing a persuasive letter
Negative Messages
- Negative word
- Significance of a negative communication
- Expressing the negative message
- Techniques for expressing a negative message
Informal Report
- Types of reports
- Guidelines for writing an informal report
Goodwill and Special Messages
- Writing goodwill messages
- Types of goodwill and individual messages
- Opening Remarks and Housekeeping Items
- Final Results
- Lessons Learned