ITIL® Intermediate Training

ITIL® Service Lifecycle

ITIL® Service Lifecycle course is intended for those who want to focus on the process and practice elements used in the organisation and those who want to have an understanding regarding management capabilities that are required to deliver quality services. It focuses on the following modules:

Service Operation (SO)

Learn about the common processes, functions and activities considerations of ITIL® service operation.

Service Design (SD)

Learn about the activities, functions, subprocesses and methods used in each process of ITIL® Service Design

Service Strategy (SS)

Understand various principles, methods, and technology and implementation considerations of ITIL® service strategy

Service Transition (ST)

Identify the various processes, functions, and technology and implementation considerations of ITIL® service transition

Continual Service Improvement (CSI)

Get to know about the management and control of activities and techniques within the ITIL® CSI

ITIL® Service Capability

ITIL® Service Capability is designed to help the delegates to gain knowledge in more than one service processes. ITIL®’s capability stream emphases on the practical application of Operational Support and Analysis (OSA), Planning, Protection and Optimisation (PPO), Release, Control and Validation (RCV) and Service Offerings and Agreements (SOA) for enabling IT operations, financial Management and application management.

Release, Control and Validation (RCV)

Get to know about the ITIL® release, control and validation process, activities and functions for achieving operational excellence.

Service Offerings and Agreements (SOA)

Achieve hands-on experience of planning, implementing and maintaining various processes within ITIL® service offerings and agreements

Planning, Protection and Optimisation (PPO)

Execute ITIL® planning, protection and optimisation processes within the organisation effectively.

Operational Support and Analysis (OSA)

Get hands-on experience of planning, implementing and maintaining various processes within ITIL® operational support and analysis

What are the benefits of taking this course?

ITIL® Intermediate Training Courses is in more detail than Foundation certification and also provide industry-recognised certification. The professionals who want to have a combined knowledge of technical and management aspects of ITIL® Service Lifecycle can attend this training.

Why choose us?

Pentagon Training is one of the leading Linux course providers. Our courses are delivered by highly qualified and experienced instructors who have more than 5 years of experience in the same field. Our help and support team is always available throughout the training. We offer best course prices in the industry as we value your money.

ITIL® Service Capability

ITIL® Service Capability is designed to help the delegates to gain knowledge in more than one service processes. The capability stream focuses on the practical application of Operational Support and Analysis (OSA), Planning, Protection and Optimisation (PPO), Release, Control and Validation (RCV) and Service Offerings and Agreements (SOA) for enabling IT operations, financial Management and application management.