ITIL® Service Capability - Planning, Protection and Optimisation

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Introduction
Course Details
Course Content
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A Quick Glance

Improve your efficiency in planning, protection and optimisation of the organisational processes
Learn various methods and techniques that are needed in implementing effective PPO
Pentagon Training’s Courses are delivered by highly experienced and qualified instructors
Our trainers make sure that the training is enjoyable by giving real-world examples to the delegates

Designing or planning an organisational service is always an important task to look into. Organisations face many issues related to designing, planning or optimisation that affects their quality of service directly. To ensure the service quality, ITIL® Service Capability program came into existence. Organisation uses Planning, Protection and Optimisation techniques to ensure that the services are properly designed and are available whenever needed. ITIL® Service Capability-Planning, Protection and Optimising (PPO) is one of the modules that leads to the ITIL® Expert Certification in IT Service Management.

Pentagon Training’s ITIL® Service Capability-Planning, Protection and Optimising training provide knowledge about the practical aspects associated with the planning, protection and optimisation of quality services and its delivery.

Who should take this course

ITIL® Service Capability- Planning, Protection and Optimisation course is best suited for the following audience:

Business process owners
Business Managers
IT Professionals
Those who want to have a better understanding of how the ITIL® Planning, Protection and Optimisation processes can be used for improving the quality of IT service support within an organisation
The professionals who have adopted and adapted ITIL® and want to contribute to the service improvement service program within the organisation
Those who want to go for ITIL® Expert Certification and this certification is one of the prerequisites
The delegates who have attained ITIL® Foundation Certificate and wanted to switch to the higher level of ITIL® Certifications

The professionals who want to attend ITIL® Service Capability - Planning, Protection and Optimisation course must hold ITIL® Foundation
The professionals who are working in the same field and want to upgrade their knowledge and become ITIL® Expert

What Will You Learn

During ITIL® Planning, Protection and Optimisation course, you will be able to:

Understand how the Planning, Protection and Optimisation process support the ITIL® Service Lifecycle
Discover various activities and functions used in PPO process
Achieve operational excellence by implementing the applications of PPO process and activities
Understand the importance of IT Security in organisational processes
Identify how IT Security supports PPO

Exam(s) included

Certificate

Tutor Support

Key Learning Points

Course Overview

The intent of the ITIL® Service Capability-Planning, Protection and Optimising (PPO) is to test and validate the understanding of organisational practices in IT Service Management as documented in the ITIL Service Lifecycle core publications. Get 4 points towards ITIL® Expert Qualification. The candidates will be able to apply Planning Protection and Optimisation practices during the ITIL® Service Lifecycle and specifically in the following areas:

Availability Management
Capacity Management
IT Service Continuity Management (ITSCM)
Information Security Management
Demand Management

Exam

Each delegate will have to pass an examination that will be conducted at the end of the training to measure comprehension of the body of knowledge. The exam consists of 8 Multiple Choice, scenario based Questions (MCQ’s). For MCQs, four options will be provided, out of which one would be the correct answer. The delegates must identify the correct answer and proceed.

One will need to have 70 percent marks to clear the exam. Our trainers will help the delegates to have a deep understanding of the subject.

The exam is 90 minutes, and one needs to complete all questions within this period only.

The language used in the exam would be English. Selection of language depends upon the comfort of the trainer.

All other details regarding exams will be provided during the training by our experts.

Course Content

Introduction to Planning, Protection and Optimisation

Define Planning, Protection and Optimisation module
Scope
Purpose and Objectives
Lifecycle within Planning, Protection and Optimisation context
Value of Service Design
Requirements for the services
Business Requirements and Drivers
Business value of Service Design
Comprehensive and Integrated Service Design
Strategy and Policy of Service Design
Optimise the performance for Service Design
Purpose and Objective of Design Coordination Processes
Scope of Design Coordination Process
Business Value of the Design Coordination Process

Introduction to Demand Management

Define Demand Management
Scope and Objective
Business Value
Key concepts and terminologies
Inputs, Outputs and Triggers
Interfaces of the process
Information Management
CSFs and KPIs
Risks and Challenges in the process
Roles and Responsibilities

Introduction to Capacity Management

Define Capacity Management
Purpose and Objectives
Scope of Capacity Management
Business Value
Key concepts and terminologies
Methods and Techniques
Input, output and triggers
Process interfaces with Capacity Management
Information Management in Capacity Management
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction to Availability Management

Define Availability Management
Purpose and Objectives
Scope of Availability Management
Business Value
Key Concepts and Terminologies
Vital Business Functions
Methods and Techniques
Input, Output and triggers
Process Interfaces
CSFs and KPIs
Risks and Challenges in process
Roles and Responsibilities

Introduction to IT Service Continuity Management

Define IT Service Continuity Management
Scope of IT Service Continuity Management
Business Value
Key concepts and terminologies
Methods and techniques
Interfaces of process
Information Management
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Information Security Management

Introduction to Information Security Management
Purpose and scope
Business Value
Basic concepts and terminologies
Methods and techniques
Input, output and triggers
Process interfaces
Information Management
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Technology and Implementation Considerations

Overview of Technology and Implementation Considerations
Best Practices for implementing services and processes
Generic Technology requirements needed for designing services
Architecture of Technology and Management
Select tools and technology for supporting Service Design
Plan and implement service management tools
Risks and Challenges
CSFs

ITIL® Service Capability - Planning, Protection and Optimisation Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Bedford

With a population of 80,000 Bedford is a county town in Bedfordshire, England. The Offa of Mercia is said to be buried at Bedford. Built by Henry I , the Bedford Castle saw its destruction in 1224. Bedford has been represented in Parliament since 1265. A significant part of the population of Bedford is Italian.

Bedford is named after a Saxon chief Beda, and a ford crossing the River Great Ouse. The subburb was known for its market since early Middle Ages.

John Bunyan, wrote The Pilgrims Progress while in Bedford Gaol. During this time brewing became a major industry in the town. Bedford became an engineering hub by the 19th century. Railways reached Bedford in 1846.

Transport

Bedford is linked to the town and other parts of England either by Bus or by Rail. The A6 road provides road access to the city. There and two railway stations and a network of bus services that serve the city’s transport system.

Bedford bus station

The Stagecoach in Bedford and Bedford Borough Council own the bus station at Bedford. It serves the population is located in the city centre on All Hallows .

Religious Places

Christian Churches

The Civic and County Church of St Paul's
The Church of St Peter's
Four churches from the New frontiers network
Polish and Italian Roman Catholic churches
LDS (Mormon) meeting houses
Numerous independent churches

There are many Sikh temples in Bedford with one of them being in Kempston. It also houses temples of Guru Ravidass and Valmiki.

The following communities also meet in Bedford:

Quaker
Jehovah’s Witness
Wiccan

Filmography

During the 1970’s BBC TV aired the series “Some Mothers Do 'Ave 'Em” in and around Bedford.
In the 2005 “Batman Begins” movie some scenes were shot at the Cardington Sheds near Bedford . It’s sequel , 'The Dark Knight', was also partially filmed at the sheds using the fake working name 'Rory's First Kiss'
In the 2006 Comedy Central version of Outsourced, a good natured Bedfordian played a comic role in "I'm From England".

People from Bedford