ITIL® 4 Foundation

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+44 1344 961530

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info@pentagonit.co.uk

Introduction
Course Details
Course Content
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A Quick Glance

Get familiar with basic concepts and terminologies used in ITIL® Service Lifecycle
Delivered by highly experienced and certified instructors that help the delegates to understand to concepts by giving real world examples
Trusted by many leading brands, we offer best services in the industry
Our help and support team is available 24/7 for handling the queries of the delegates
Identify the need of adopting ITIL® within the organisation

ITIL® comes into play to fulfil the emerging need of IT services within the organisation. With growing need of technology, organisations get more and more dependent on IT, so the UK’s Government’s Central Computer and Telecommunications Agency (CCTA) developed a set of recommendations in the 1980s.

Pentagon Training's ITIL® 4 Foundation course provides an introduction to the subject of Service Management and familiarises the delegates with the following five core volumes that comprise ITIL®:

Who should take this course

Although the course is for everyone but is beneficial for those professionals who want to have an understanding of ITIL® framework and enhance the quality of IT Service Management within the organisation. ITIL® Foundation is best suited for:

IT Managers
System Administrators and Analysts
Database Administrators
Service Delivery Professionals
Operations Managers
Development team
Owners of process

The delegate who want to attend ITIL® 4 Foundation course must be graduate in any domain
There are no prerequisites for this course, However, you must have interest in the subject to gain maximum out of the training

What Will You Learn

By the end of ITIL® training you will be able to:

Learn about best practices, basic concepts, key principles, and process models of IT Service Management required for clearing the ITIL® 4 Foundation exam
Get to know about the purpose, objective and scope of service design, service strategy, service transition, service operations, and Continual Service Improvement
Learn how to improve efficiency and effectiveness by applying ITIL® tools, techniques and concepts in business changes to optimise customer experience
Improve efficiency of ITSM processes to apply lean principles and automate standard tasks
Learn to save costs and time by centralising activities and teams by using well-defined fit-for-purpose and fit-for-use processes

Exam(s) included

Key Learning Points

Certificate

Tutor Support

Course Overview

Pentagon Training introduces two-day ITIL® 4 Foundation Training that is accredited by PeopleCert (globally recognised ITIL® provider) to help the delegates in getting ITIL® Certification. We at Pentagon Training aim to clear ITIL® 4 Foundation certification examination in the first attempt. Delivered by highly experienced and certified instructor, we guarantee that you will easily pass the ITIL® 4 exam. Our tutor helps the delegate throughout the training to make sure that the delegates can have clear picture or understanding of the concepts involved in the course with real world examples.

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 40 Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 6o percentage marks to clear the exam. Our experienced and certified trainers will make sure that the delegates have gone through all the concepts of the subject so that they can easily clear the exam in the first attempt.

The exam will be of 1 hour and you need to complete all questions within that 1 hour only. No extra time will be provided for any reason.

The language used in the exam would be English. In case, someone is not comfortable with English, we can try to provide the exam in another language by consulting our trainer. Selection of language depends upon the comfort of the trainer.

All details regarding exam will be provided during the training before the exam. If you still have some query you can contact our help and support team anytime.

Course Content

Introduction to Service Management

Service Management lifecycle
Principles of IT Service Management
Define Service and its objectives
Service Management
Benefits of Service Management in organisation
Define Process and its characteristics
RACI Model
Types of service providers
Process and its characteristics
Contracts and suppliers

Service Management lifecycle

Service life cycle
Scope and Objectives
Challenges and Benefits of IT Service Management
Elements of life cycle
Link between different life cycle stages
Relation between Governance and ITSM

Service Strategy

Define Service Strategy
Scope and Objective
Service Strategy Process
Type of Services involved in the organisation

Service Strategy Concepts

Service Utility and Warranty
Service assets
Value creation
Factors influencing customer perception of value
Service Packages
Business outcomes
Service Packages
Structure of Business case and its uses
Uses and Structure and of Business case

Service Strategy Process

Define Process
Demand Management
Service Demand
PBA and UP
Service Portfolio components
Service Portfolio Management
Financial Management
Managing business relations

Service Design

Define Service Design
Roles in Service Design
Key concepts and terminologies
Service Design process
Service Catalogue Management
Service Level Management
Capacity Management

Service Transition

Define Service Transition
Configuration item
Configuration Management System

Service Transition Process

Overview and Objective
Transition, Planning and Support
Change Management and Change Model

Service Operations

Overview
Events
Alerts and Incidents
Service Operation Processes
Event Management
Event Management Process
Event Logging and Filtering
Manage Exceptional Events
Incident Management
Process Interfaces
Problem Management

ITIL® 4 Foundation Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Sheffield

Sheffield is a city area in South Yorkshire, England. Actually part of the West Riding of Yorkshire, its name originates from the River Sheaf, which innings through the city. With some of its southern suburbs occupied from Derbyshire, the city has grown up from its main manufacturing roots to include a broader economic base.

In the 19th century, Sheffield increased a global reputation for steel manufacture. Known as the Steel City, many novelties were industrialised nearby, counting container and stainless steel, powering an almost tenfold increase in the population in the Industrial Rebellion. Sheffield conventional its public charter in 1843, flattering the City of Sheffield in 1893. International rivalry in iron and steel produced a weakening in these businesses in the 1970s and 1980s, according to with the failure of coal withdrawal in the area.

Government:

Sheffield is ruled at the local level by Sheffield City Council. It contains 84 councillors chosen to signify 28 words: three councillors per district. Following the 2016 local votes, the delivery of assembly places is Labor. The city also has a Lord Mayor though now just a ritual position, in the past, the office approved substantial authority, with decision-making powers over the funds and businesses of the city assembly.

Much of its past the assembly was skilful by the Labor Party, and was noted for its leftist understandings; during the 1980s, when David Blunkett ran Sheffield City Council, the area augmented the epithet the Socialist Republic of South Yorkshire. Though, the Liberal Democrats measured the Council between 1999 and 2001 and took control again from 2008 to 2011.

Climate:

Like the break of the United Kingdom, the weather in Sheffield is usually temperate. The Pennies to the west of the city can make a cool, depressed and wet atmosphere, but they also deliver shelter from the usual westerly breezes, forming rain shadow across the area.Between 1971 and 2000 Sheffield be about 824.7 millimetres (32.47 in) of rain per year. December was the rainiest month with 91.9 millimetres (3.62 in) and July the dehydrated with 51.0 millimetres (2.01 in). July was also the hottest month, with an average maximum temperature of 20.8 °C (69.4 °F). The regular least temperature in January and February was 1.6 °C (34.9 °F), however the lowermost heats recorded in these months can be between −10 and −15 °C (14 and 5 °F), though since 1960, the temperature has never fallen below −9.2 °C (15.4 °F), signifying that urbanization around the Weston Park site during the second half of the 20th century may stop temperatures below −10 °C (14 °F) happening.