ITIL® Online Service Transition

Call Us

+44 1344 961530

E-Mail Us

info@pentagonit.co.uk

Introduction
Course Details
Course Content
View Packages & Prices

A Quick Glance

Get 3 points towards ITIL® Expert Qualification
Learn to manage change between the states of service lifecycle
PeopleCert accredits all ITIL® courses of Pentagon Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors who are certified in their domain
Courses are based on the latest study material available in the market
Our technical assistance team will be available throughout the training session

Building and implementing IT services is a major task in IT organisations. To make sure that the changes to services and service management activities are carried out in a coordinated manner, ITIL® Service Transition come into being. The intent of the course is to focus on the process, practice and techniques required to build and implement services within the organisation.

Pentagon Training’s certified instructor will help the delegates in understanding how to apply service transition to another stage in the IT Service Lifecycle through virtual classes. The candidates will learn various methods and techniques needed to organise, manage and control the service transition. Also, learn how to manage risk and challenges involved in the service transition phase of the ITIL® Service Lifecycle.

Who should take this course

The professional who are involved in IT operations, technical, or IT management and that to have detailed information about ITIL® best practices

Those who are responsible for managing, implementing, or consulting on ITIL® processes within the organisation.

Prerequisites

The professionals who want to attend ITIL® Online Service Transition course must hold ITIL® Foundation Certificate

The delegate should have two or three years of work experience to have a clear picture of the subject

Learn to manage change between the states of service lifecycle
Determine the various activities, methods and functions used in the process of ITIL® Service Transition
Learn how to measure ITIL® Service Transition
Identify technology and implementation considerations surrounding ITIL® Service Transition phase of service lifecycle
Identify the roles and responsibilities of team members within ITIL® Service Transition

Exam(s) included

Tutor Support

Certificate

Key Learning Points

Course Overview

ITIL® Online Service Transition course provides immense knowledge on how to develop and improve capabilities for transitioning new as well as changed services in the organisational operations or activities. This course will enable the organisational employees to plan and manage service changes and successfully implement service releases into the organisation for enhanced output. It provides 3 points towards ITIL® Expert Qualification.

The main focus areas of the course include:

Change Management
Change Evaluation
Project Management
Application Management
Application Development
Release and Deployment Management
Service Validation and Testing
Service Asset and Configuration Management
Knowledge Management

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will make sure that the delegates have gone through all the concepts of the subject so that they can easily clear the exam in the first attempt.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

English would be used as default language during the exam. In case, the delegate is not comfortable with English; we at Pentagon Training can try to provide the exam in another language by consulting our instructor. Selection of language depends upon the comfort of the trainer only.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Introduction to Service Transition

Define Service and Service Transition
Scope and objective
Value to business
Optimise the performance of Service Transition
Interfaces to other stages of service lifecycle
Service Transition Processes

Principles of Service Transition

Principles supporting Service Transition
Policies for Service Transition

Introduction to Service Transition Processes

Define service transition process
Transition Planning and Support
Change Management
- Policies, principles and basic concepts
- Remediation planning
- Methods and Techniques
- Triggers, input and output
- Key performance indicators and metrics

Introduction to Service Asset and Configuration Management
Define Service Asset and Configuration Management
Scope and Objective
Value to business
Key concepts and terminologies
Methods and Techniques used
Triggers, input and output

Introduction to Release and Deployment Management
Define Release and Deployment Management
Scope and Objective
Value to business
Key Concepts and Principles
Methods and Techniques used
Performing transfer, deployment and retirement
Triggers, input and output
Information Management
Key performance indicators and metrics

Introduction to Service Validation and Testing
Goals and Objectives
Scope
Value to business
Key concepts and terminologies
Methods and Techniques
Triggers, input and output
Information Management
Key performance indicators

Introduction to Evaluation
Define Evaluation
Goals and Objectives
Scope
Value to business
Key concepts and terminologies
Methods and Techniques used
Triggers, input and output
Information Management
Key performance indicators

Introduction to Knowledge Management
Define Knowledge Management
Goals and Objectives
Scope
Value to business
Key concepts and terminologies
Methods and Techniques
Triggers, input and output
Information Management
Key performance indicators

Service Transition common operation activities

Manage communications and commitments
Manage organisation and stakeholder change
Stakeholder Management

Introduction to Organising Service Transition

Define Organising Service Transition
Process and service owner role
Service Transition and another stage of lifecycle
Common roles
Organisational context for service transition
Organisation models to support Service Transition

Technology considerations

Knowledge Management tools
Collaboration
Configuration Management System

Implementing Service Transition

Stages of Introducing Service Transition
Justifying Service Transition
Designing Service Transition
Introducing Service Transition
Cultural change aspects
Risk and value

Challenges, critical success factors and risks

Challenges
Critical success factors
Risks
Service Transition under difficult conditions

What’s Included	Platinum	Gold	Silver	Bronze
Fully Accredited Course by PeopleCert
Interactive Training
24/7 Access from Anywhere
Mobile and Device Compatible
Technical and Admin Support
Personal Performance Tool
Discussion Forums
Certificate of Completion
Mock Exams and Questions
Case Studies
Global Live Sessions
Expert Tutor Support
Flexible Exam Process
ITIL® Certified Exam
Walk-In Clinics
	£ 749.00	£ 699.00	£ 649.00	£ 599.00
	BOOK NOW	BOOK NOW	BOOK NOW	BOOK NOW
	ENQUIRE	ENQUIRE	ENQUIRE	ENQUIRE