ITIL Online Training

ITIL® framework offers best practice guidelines on almost every service management. ITIL® helps the professionals, to deliver effective services to the customers. ITIL® plays an effective role in following:

• IT and strategic business planning
• Demonstrating the business value of IT
• Manage constant business and IT change
• Measure the effectiveness and efficiency of IT organisation
• Implement continuous improvement
• Achieve and demonstrate value for money and ROI (Return on Investment)
• Integrate and align IT and business goals

What are the Benefits of taking ITIL® training?

The organisations can improve the productivity, optimise costs and enhance the user experience by implementing IT service management best practices as described in ITIL®. Adopting and adapting ITIL® in the organisation enables the service providers to:

• Improve the productivity by support the result or outcome of the business
• Optimise the experience of customer to make them your permanent customer
• Manage or control the risk and challenges associated with the business
• Continually improve the organisational services to lead the market

ITIL® Service Lifecycle

ITIL® Framework is completely based on Service Lifecycle.

ITIL® Service Lifecycle includes five core phases. The entire ITIL® core library consists of 5 volumes that represent each phase of the Service Lifecycle.

ITIL® Foundation

ITIL® Foundation course provides an introduction to the subject of Service Management and familiarises the delegates with the following five core volumes that comprise ITIL®:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

ITIL® Practitioner

In ITIL®  Practitioner course, various concepts and terminologies that are learnt in ITIL®  Foundation can be implemented. ITIL®  Practitioner Certification is designed to successfully implement service improvements based on the ITIL®  philosophy of “adopt and adapt”.

ITIL® Intermediate

ITIL® Intermediate Certifications consists of multiple modules, and each module has a different path that can be selected. The ITIL® Intermediate courses are very useful in understanding the framework to implement ITIL® in the organisation. ITIL® Intermediate Certification consists of following modules:

1. ITIL® Intermediate (Lifecycle Stream)
2. ITIL® Intermediate (Capability Stream)

ITIL® Expert

ITIL® Expert is intended for those professionals who are interested in demonstrating a higher level of knowledge or understanding regarding ITIL®.

You must hold the following for the ITIL® Expert certification:

• You must have minimum 17 credits from the Foundation, Practitioner and Intermediate modules
• You must take and pass The Managing Across the Lifecycle (MALC) module to achieve a total of 22 credits

ITIL® Master

ITIL® Master Certification validates the delegate’s ability to apply principles, methods, and techniques from ITIL® within the organisation

You must hold the following for the ITIL® Master qualification

• You must reach the ITIL® Expert levels
• You should have work experience of IT service management for at least 5 years in any higher management advisory levels