Course Content
- Business Analysis Rationale
- The scope of business analysis
- Definition of business analysis
- The development of business analysis
- The business change lifecycle
- Roles in business analysis
- Strategic Analysis In Context
- External analysis –PESTLE, Five Forces Analysis
- Internal analysis –Resource Audit, MOST
- Building a SWOT analysis
- Critical success factors and key performance indicators
- Measuring performance –the Balanced Business Scorecard
- Business Analysis – A Project Approach
- Starting Up A business analysis study
- Defining terms of reference
- Understanding business situations
- Review of investigation techniques
- Documenting the business situation:
- Rich pictures
- Mind maps
- Fishbone diagrams
- Business perspectives
- Identifying stakeholders
- Analysing stakeholders– Power/Interest Grid, RACI
- Stakeholder management strategies
- Defining business perspectives – CATWOE
- Analysing and modelling the business activities
- Types of business activity
- Building a conceptual business activity model
- Consolidating perspectives and building consensus
- Identifying potential solutions
- Business events
- Business rules
- Business process models
- Exploring the gap between the current and desired situation
- Identifying areas for business improvement – POP-IT
- Taking a holistic approach to business improvement
- Making the business case
- Analysing feasibility
- Contents of a business case
- Options
- Costs and benefits
- Impacts and Risks
- Life-cycle for the business case