ITIL® Service Capability Release, Control & Validation

Evaluate change and Manage Knowledge to improve decision-making processes

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Get to know about the use of ITIL® Release, Control and Validation processes, activities and functions for achieving operational excellence
Delivered by highly qualified and experienced instructor with latest study material
We offer online, classroom and onsite courses according to your flexibility

While developing any product or service, organisations face many issues either it is with planning, testing or implementing. This is due to lack of standard guidelines. ITIL® Service Capability- Release, Control and Validation course provide guidance on how to evaluate change and manage knowledge for improving decision-making processes within the organisation for enhanced output.

Pentagon Training’s ITIL® RCV course help you to focus on the operational-level process activities and supporting methods and techniques to execute these processes within the organisation.

Who should take this course

ITIL® Service Capability- Release, control and validation course are best suited for the following audience:

The professionals who are responsible for the tasks of managing, implementing and consulting IT processes and functions within the organisation
Individuals who are involved in IT operations, technical or IT management and want to have more information regarding ITIL® best practices
The delegates who want to enhance the working environment at workplace so as to have a better user experience

The professionals who want to attend ITIL® Service Capability - Release, Control & Validation course must hold ITIL® Foundation Certificate
The delegates with Work experience of 2 or 3 years can have better understanding of working principles of the course

What Will You Learn

ITIL® Service Capability- Release, control and validation courses are intended to provide you with following:

You will get to know about the importance of the ITIL® Service Capability- Release, control and validation of providing quality service in or out the organisation
You will identify how the various processes in ITIL® service Lifecycle interact with each other to provide better output
Discover the metrics to measure ITIL® Service Capability- Release, control and validation
You will get to know about the various risks and challenges involved in ITIL® Service Capability- Release, control and validation

Exam(s) included

Tutor Support

Key Learning Points

Certificate

Course Overview

Pentagon Training’s ITIL® Service Capability - Release, Control & Validation course provide in-depth knowledge about processes and functions of ITIL® RCV to attain operational excellence. It focuses on the practical application of RCV practices to effectively plan, test and implement the organisational services to meet organisational needs.

Following are some main topics that will be covered during the training:

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates to have a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

The language used in the exam would be English. Selection of language depends upon the comfort of the trainer.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Release, Control and Validation

Terms and Definitions
Overview of Release, Control and Validation
Process and functions of Release, Control and Validation
Scope and Objective of RCV
Service Transition about RCV Processes
Service Transition value to business
Interaction of RCV processes with various stage of lifecycle
Develop Service Transition Strategy
Key initiatives to prepare effective service transition
Plan and coordinate service transition activities
Service Transition Process support

Service Asset and Configuration Management

Definitions
Scope and objective
Business value
Key concepts and principles
Methods and techniques
Information Management in Service Asset and Configuration Management (SACM)
CSFs and KPIs
Risks and challenges involved in the process
SACM activities performed by Service Operation
Roles and Responsibilities

Change Management

Define Change Management
Scope and Objective
Business value
Basic concepts and terminologies
Input, output and triggers
Interfaces of process
Role of the Configuration Management System
CSFs and KPIs
Operational activities
Manage and control organisational stakeholder changes
Risks and Challenges
Roles and Responsibilities

Change Evaluation

Define Change evaluation
Scope and objective
Business value
Principles and Policies
Key concepts and terminologies
Methods and Techniques
Evaluation Report Contents
Input, output and trigger
Interfaces with other processes
Information Management in Change Evaluation
CSFs and KPIs
Risks and Challenges involved in the process
Roles and Responsibilities

Release and Deploy Management

Definitions
Scope and objective
Release and Deployment Management Process
Business Value
Methods and Techniques
Input, output and triggers
Interfaces with other processes
Managing information in the process of Release and Deployment Management
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Service Validation and Testing

Definitions
Scope and objective
Business value
Key concepts and principles
Input, output and triggers
Interfaces with other processes
Information Management in Service Validation and Testing
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Request Fulfilment

Define Request Fulfilment
Scope and objectives
Business value
Basic concepts and terminologies
Methods and Techniques
Input, output and triggers
Process interfaces
Information management in Request Fulfilment
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Knowledge Management

Definitions
Scope and objective
Business value
Basic Concepts and Principles
Methods and Techniques
Input, output and triggers
Interfaces with other processes
Information Management in the Knowledge Management process
CSFs and KPIs
Risks and Challenges
Relationship between the Knowledge Management Process and CSI
Roles and Responsibilities

Technology and Implementation Considerations

Definitions
Technology requirements for supporting process capabilities
Management of change in the operations
Assess and manage risks in Service Operation
Operational Staff in Service Design and Transition
Knowledge Management tools
Collaboration
Configuration Management System
Plan the implementation of Service Management tools
Implement considerations

About Aberdeen

Aberdeen is Scotland’s third most populist city and also known as "The Flower of Scotland”. It is also one of the Scotland’s 32 local government council areas. It has a population of around 196,670.Nicknamed the Granite City it has been settled since 8000 years. The city has a marine climate and is also known by the nicknames the Granite City, the Grey City and the Silver City with the Golden Sands.

During the Middle Ages Aberdeen had friars. Furthermore in the Middle Ages the church ran the only 'hospitals'. A leper hospital was founded in 1363 outside Aberdeen on Spital Hill. The 14th century was a troubled time for Scotland. In 1306 relying on a tradition, the people of Aberdeen helped Robert the Bruce by killing its defenders. Later the town had the motto Bon Accord, which happened to be the password on the night the castle was taken.

Aberdeen’s buildings during the mid-18th to mid-20th centuries, incorporated locally quarried grey granite. This was capable of producing a sparkle. Aberdeen came to be known as the Oil Capital of Europe because of the discovery of North Sea Oil in 1970.

David I(1124-53) gave Aberdeen the Royal Burgh status transforming the city economically. Aberdeen is home to the University of Aberdeen ( 1495 AD) and Robert Gordon University (awarded university status late in 1992 AD)

The oil industry and Aberdeen's seaport have overtaken the traditional industries . The Aberdeen Heliport is considered to be the busiest commercial heliports throughout the world. It's seaport happens to be the largest in the north-east of Scotland.

Aberdeen boasts of a lot of attractions such as St. Machar's Cathedral , Cruickshank Botanic Gardens etc.

Aberdeen has been home to three Commonwealth Games. The football teams in Aberdeen include Aberdeen Football Club, Cove Rangers , Bon Accord (who no longer play now). Aberdeen also has a number of Golf courses including Auchmill, Balnagask, Hazlehead, King's Links. Aberdeen swimming team is based at Northfield Pool. The team which comprises of several smaller swimming clubs has enjoyed success on all levels.

Landmarks

Aberdeen's architecture was known for the use of granite, because of which it got the nickname of the Granite City. It is also known as the Silver City, since the Mica in the stone sparkles in the sun.

The notable buildings in the Union Street are the Town and County Bank, the Music Hall, and the Trinity Hall of the incorporated trades . It also has a shopping mall. In Castle Street is the new Town House, built between 1868 and 1873 to a design by Peddie and Kinnear which serves as a prominent landmark.