ITIL® Service Capability - Release, Control & Validation

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+44 1344 961530

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info@pentagonit.co.uk

Introduction
Course Details
Course Content
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A Quick Glance

PeopleCert accredits Pentagon Training's ITIL® courses
We at Pentagon Training ensures the best quality services with best offers
Get to know about the use of ITIL® Release, Control and Validation processes, activities and functions for achieving operational excellence
Delivered by highly qualified and experienced instructor with latest study material
We offer online, classroom and onsite courses according to your flexibility

While developing any product or service, organisations face many issues either it is with planning, testing or implementing. This is due to lack of standard guidelines. ITIL® Service Capability- Release, Control and Validation course provide guidance on how to evaluate change and manage knowledge for improving decision-making processes within the organisation for enhanced output.

Pentagon Training’s ITIL® RCV course help you to focus on the operational-level process activities and supporting methods and techniques to execute these processes within the organisation.

Who should take this course

ITIL® Service Capability- Release, control and validation course are best suited for the following audience:

The professionals who are responsible for the tasks of managing, implementing and consulting IT processes and functions within the organisation
Individuals who are involved in IT operations, technical or IT management and want to have more information regarding ITIL® best practices
The delegates who want to enhance the working environment at workplace so as to have a better user experience

The professionals who want to attend ITIL® Service Capability - Release, Control & Validation course must hold ITIL® Foundation Certificate
The delegates with Work experience of 2 or 3 years can have better understanding of working principles of the course

What Will You Learn

ITIL® Service Capability- Release, control and validation courses are intended to provide you with following:

You will get to know about the importance of the ITIL® Service Capability- Release, control and validation of providing quality service in or out the organisation
You will identify how the various processes in ITIL® service Lifecycle interact with each other to provide better output
Discover the metrics to measure ITIL® Service Capability- Release, control and validation
You will get to know about the various risks and challenges involved in ITIL® Service Capability- Release, control and validation

Exam(s) included

Tutor Support

Key Learning Points

Certificate

Course Overview

Pentagon Training’s ITIL® Service Capability - Release, Control & Validation course provide in-depth knowledge about processes and functions of ITIL® RCV to attain operational excellence. It focuses on the practical application of RCV practices to effectively plan, test and implement the organisational services to meet organisational needs.

Following are some main topics that will be covered during the training:

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates to have a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

The language used in the exam would be English. Selection of language depends upon the comfort of the trainer.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Release, Control and Validation

Terms and Definitions
Overview of Release, Control and Validation
Process and functions of Release, Control and Validation
Scope and Objective of RCV
Service Transition about RCV Processes
Service Transition value to business
Interaction of RCV processes with various stage of lifecycle
Develop Service Transition Strategy
Key initiatives to prepare effective service transition
Plan and coordinate service transition activities
Service Transition Process support

Service Asset and Configuration Management

Definitions
Scope and objective
Business value
Key concepts and principles
Methods and techniques
Information Management in Service Asset and Configuration Management (SACM)
CSFs and KPIs
Risks and challenges involved in the process
SACM activities performed by Service Operation
Roles and Responsibilities

Change Management

Define Change Management
Scope and Objective
Business value
Basic concepts and terminologies
Input, output and triggers
Interfaces of process
Role of the Configuration Management System
CSFs and KPIs
Operational activities
Manage and control organisational stakeholder changes
Risks and Challenges
Roles and Responsibilities

Change Evaluation

Define Change evaluation
Scope and objective
Business value
Principles and Policies
Key concepts and terminologies
Methods and Techniques
Evaluation Report Contents
Input, output and trigger
Interfaces with other processes
Information Management in Change Evaluation
CSFs and KPIs
Risks and Challenges involved in the process
Roles and Responsibilities

Release and Deploy Management

Definitions
Scope and objective
Release and Deployment Management Process
Business Value
Methods and Techniques
Input, output and triggers
Interfaces with other processes
Managing information in the process of Release and Deployment Management
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Service Validation and Testing

Definitions
Scope and objective
Business value
Key concepts and principles
Input, output and triggers
Interfaces with other processes
Information Management in Service Validation and Testing
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Request Fulfilment

Define Request Fulfilment
Scope and objectives
Business value
Basic concepts and terminologies
Methods and Techniques
Input, output and triggers
Process interfaces
Information management in Request Fulfilment
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Knowledge Management

Definitions
Scope and objective
Business value
Basic Concepts and Principles
Methods and Techniques
Input, output and triggers
Interfaces with other processes
Information Management in the Knowledge Management process
CSFs and KPIs
Risks and Challenges
Relationship between the Knowledge Management Process and CSI
Roles and Responsibilities

Technology and Implementation Considerations

Definitions
Technology requirements for supporting process capabilities
Management of change in the operations
Assess and manage risks in Service Operation
Operational Staff in Service Design and Transition
Knowledge Management tools
Collaboration
Configuration Management System
Plan the implementation of Service Management tools
Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Wakefield

Wakefield

In West Yorkshire, England, Wakefield is located. Wakefield is on the River Calder and Pennines eastern edge. In 2001 Wakefield had a population of around 77,512. It increased for five Wakefield wards called East, North, South, West and Rural to 77,512 according to 2011 census. Wakefield is also dubbed as ‘ Merrie City’ in Middle Ages. John Leland in 1538 described it as ‘ A quick market town and large and meately large. It is also a well-served market of fish and flesh from sea and rivers so that vital is good and cheap there. Wakefield Battle took place in Wars of the Roses. Wakefield became a famous centre for wool and a market town. In the 18th century, Wakefield made a trade in corn and textiles. In 1888 parish church of Wakefield acquired Cathedral status. It also became a county town of West Riding of Yorkshire. It was the seat of West Riding County Council from 1889 till 1974.

History

Along with railroad, many streams and lakes also played a significant role in economic growth of Wakefield. There were many damn and around twenty mill sites that include fulling mills, gristmills and carding mills along these waterways. Due to this development growing population expanded in seven separate villages, East Wakefield, South Wakefield, North Wakefield, Burleyville Wakefield corner, Sanbornville and Union. Sanbornville villages are now the primary business centre in Wakefield. The new town hall was constructed in Sanbornville in 1895. From Lovell lake , ice was shipped and harvested by two companies with the help of 16 to 20 train carloads to Boston and beyond it every day. At the beginning of 1900’s railroading was to the extreme with 25 trains in and out of Sanbornville every day.

In 1911, due to fire various rail yard buildings burned and operations centre shifted to Dover. After the emergence of electrification, need for ice reduced. The Later popularity of automobiles further reduced the need for rail travel. Finally, in 1969, Snow train which was a passenger train, made its final run.

During Second half of 20th century, a major industry in Wakefield was the development of 11 lakes. Development of summer homes and services needed to be provided. This helped later to provide incomes to many Wakefield residents. It helped to retain the rural character of Wakefield for which Wakefield is known.

Education

Oldest school Surviving in Wakefield is Queen Elizabeth Grammar School, a boys school established in 1591 by Queen Elizabeth by Royal Charter. The original building is in Brook Street that is now the Elizabethan Gallery. In 1854, QEGS school was moved to Northgate. The school was administered by Governors of Wakefield Charities who also opened Wakefield Girls High School ( WGHS) located at Wentworth-street in 1878. Church of England opened National Schools that include St Mary’s in the 1840s and St Johns in 1861. Original St Austin’s Catholic School was opened in 1838. In 1846 Methodist School was opened on Thornhill Street. Eastmoor School previously Pinders Primary School is only opened by Education Act 1870 which is still open.

Wakefield College has origins in School of Art and Craft of 1868. It is today the primary provider of 6th form and further education in the area with around 10,00 part-time and 3000 full-time students. It has campuses in the surrounding towns as well as in the city. In 2007 Wakefield College and Wakefield City Council announced plans to create a University Centre of Wakefield but bid for funding failed in 2009. Other schools with sixth forms include QEGS, Cathedral High School which is now an Arts College for age 11 to 18 and Wakefield High Girls School.