ITIL® Service Capability Release, Control & Validation

Evaluate change and Manage Knowledge to improve decision-making processes

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Get to know about the use of ITIL® Release, Control and Validation processes, activities and functions for achieving operational excellence
Delivered by highly qualified and experienced instructor with latest study material
We offer online, classroom and onsite courses according to your flexibility

While developing any product or service, organisations face many issues either it is with planning, testing or implementing. This is due to lack of standard guidelines. ITIL® Service Capability- Release, Control and Validation course provide guidance on how to evaluate change and manage knowledge for improving decision-making processes within the organisation for enhanced output.

Pentagon Training’s ITIL® RCV course help you to focus on the operational-level process activities and supporting methods and techniques to execute these processes within the organisation.

Who should take this course

ITIL® Service Capability- Release, control and validation course are best suited for the following audience:

The professionals who are responsible for the tasks of managing, implementing and consulting IT processes and functions within the organisation
Individuals who are involved in IT operations, technical or IT management and want to have more information regarding ITIL® best practices
The delegates who want to enhance the working environment at workplace so as to have a better user experience

The professionals who want to attend ITIL® Service Capability - Release, Control & Validation course must hold ITIL® Foundation Certificate
The delegates with Work experience of 2 or 3 years can have better understanding of working principles of the course

What Will You Learn

ITIL® Service Capability- Release, control and validation courses are intended to provide you with following:

You will get to know about the importance of the ITIL® Service Capability- Release, control and validation of providing quality service in or out the organisation
You will identify how the various processes in ITIL® service Lifecycle interact with each other to provide better output
Discover the metrics to measure ITIL® Service Capability- Release, control and validation
You will get to know about the various risks and challenges involved in ITIL® Service Capability- Release, control and validation

Exam(s) included

Tutor Support

Key Learning Points

Certificate

Course Overview

Pentagon Training’s ITIL® Service Capability - Release, Control & Validation course provide in-depth knowledge about processes and functions of ITIL® RCV to attain operational excellence. It focuses on the practical application of RCV practices to effectively plan, test and implement the organisational services to meet organisational needs.

Following are some main topics that will be covered during the training:

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates to have a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

The language used in the exam would be English. Selection of language depends upon the comfort of the trainer.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Release, Control and Validation

Terms and Definitions
Overview of Release, Control and Validation
Process and functions of Release, Control and Validation
Scope and Objective of RCV
Service Transition about RCV Processes
Service Transition value to business
Interaction of RCV processes with various stage of lifecycle
Develop Service Transition Strategy
Key initiatives to prepare effective service transition
Plan and coordinate service transition activities
Service Transition Process support

Service Asset and Configuration Management

Definitions
Scope and objective
Business value
Key concepts and principles
Methods and techniques
Information Management in Service Asset and Configuration Management (SACM)
CSFs and KPIs
Risks and challenges involved in the process
SACM activities performed by Service Operation
Roles and Responsibilities

Change Management

Define Change Management
Scope and Objective
Business value
Basic concepts and terminologies
Input, output and triggers
Interfaces of process
Role of the Configuration Management System
CSFs and KPIs
Operational activities
Manage and control organisational stakeholder changes
Risks and Challenges
Roles and Responsibilities

Change Evaluation

Define Change evaluation
Scope and objective
Business value
Principles and Policies
Key concepts and terminologies
Methods and Techniques
Evaluation Report Contents
Input, output and trigger
Interfaces with other processes
Information Management in Change Evaluation
CSFs and KPIs
Risks and Challenges involved in the process
Roles and Responsibilities

Release and Deploy Management

Definitions
Scope and objective
Release and Deployment Management Process
Business Value
Methods and Techniques
Input, output and triggers
Interfaces with other processes
Managing information in the process of Release and Deployment Management
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Service Validation and Testing

Definitions
Scope and objective
Business value
Key concepts and principles
Input, output and triggers
Interfaces with other processes
Information Management in Service Validation and Testing
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Request Fulfilment

Define Request Fulfilment
Scope and objectives
Business value
Basic concepts and terminologies
Methods and Techniques
Input, output and triggers
Process interfaces
Information management in Request Fulfilment
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Knowledge Management

Definitions
Scope and objective
Business value
Basic Concepts and Principles
Methods and Techniques
Input, output and triggers
Interfaces with other processes
Information Management in the Knowledge Management process
CSFs and KPIs
Risks and Challenges
Relationship between the Knowledge Management Process and CSI
Roles and Responsibilities

Technology and Implementation Considerations

Definitions
Technology requirements for supporting process capabilities
Management of change in the operations
Assess and manage risks in Service Operation
Operational Staff in Service Design and Transition
Knowledge Management tools
Collaboration
Configuration Management System
Plan the implementation of Service Management tools
Implement considerations

About London

Capital of the most populous city of England, London, is located on River Thames in the south east island of Great Britain. London came into being as Londonium in AD 43 when the Romans invaded it. However, it lasted only for 18 years before being burnt down by Queen Boudica. Londonium, prospered in AD 100 as the capital of the Roman province of Brittania. After the collapse of the Romans in the 5th Century, London was no more a capital city. However, passing through different ages, London had become the largest town of England by the 11th Century. In the modern times, London shot to fame becoming the world's biggest city during 1831 to 1925.

Tourism

London, known to be one of the best tourist spots the worldover, is ranked the most visited city in 2015 with over 65 million visitors. It also ranks among the top places in the world as far as cross-border spending is concerned. The total expenditure is estimated at US$20.23 billion as in 2015. Tourism is one of London's prime industries. It employed around 350,000 full-time workers in 2003, and the city accounts for 54% of all inbound visitor spending in the UK. As of 2016, London is the world top city destination as ranked by TripAdvisor users

In 2015, the top most-visited attractions in UK were all in London. The top 10 most visited attractions were:

Tate Modern
The British Museum
Tower of London
The National Gallery
Southbank Centre
Victoria and Albert Museum (South Kensington)
Natural History Museum (South Kensington)
Science Museum
Somerset House
National Portrait Gallery

The number of hotel rooms which has been growing every year stood at 138,769 in 2015.

Transport

Airports

London Heathrow Airport
Gatwick Airport
Stansted Airport
London City Airport
London Southend Airport

Rail

The London Underground, or the Tube, is the oldest and second longest metro system in the world.
The Docklands Light Railway which opened in 1987 is a local metro system. It makes use of small tram-type vehicles which happen to serve the Docklands, Greenwich and

Education

Primary and Secondary

The majority of primary as well as high schools are controlled by London boroughs. So are the further-education colleges in London. Some are also state-funded. London is also having a number of private schools and colleges.

Tertiary Education

London is known as a centre of higher education teaching and research. According to studies and research, London has the maximum number of higher education institutes in Europe. London was ranked as having the greatest concentration of top class universities in the world for the years 2015-16. London has an international student population of around 110,000 which is deemed to be larger than any other city in the world. Pricewaterhouse Coopers report termed London as the global capital of higher education.