ITIL® Service Lifecycle Service Design

Change and improve new or existed Service Design

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Get to know about the relation between different stages of ITIL® Service Lifecycle
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The design and delivery of technology is crucial to success of every business. ITIL® Service Lifecycle - Service Design course focuses on designing new IT services as well as changing or improving the existing ones. ITIL® Service Lifecycle- Service Design is one of the certifications in ITIL® Service Lifecycle. This course includes processes, principles and policies that are needed for designing a quality service.

Pentagon Training’s ITIL® Service Lifecycle - Service Design provides in depth knowledge regarding creating and launching product and services for meeting the requirements of the organisation.

Who should take this course

The professionals who have attained ITIL® Foundation certificate and wanted to switch to the higher level ITIL® Certifications
Those who want to have a practical understanding of the service design process
Individuals who want to improve the quality of IT Service within an organisation

Prerequisites

The professionals who want to attend ITIL® Service Lifecycle - Service Design course must hold ITIL® Foundation Certificate.

Learn about the technology and implementation requirements needed for service design
Identify various functions and activities involved in each process of service design phase of ITIL® Service Lifecycle
Determine the CSFs, KPIs, risks and challenges associated with the service design
Learn the roles and responsibilities of team members or leaders involved in the designing IT service
Identify the metrics to measure performance in service design

Exam(s) included

Certificate

Key Learning Points

Tutor Support

Course Overview

The intent of the ITIL® Service Lifecycle - Service Design course is to enable the holders of ITIL® Foundation certificate to have a comprehensive understanding of the processes that are described in the Service Design phase of the ITIL® Service Lifecycle. Our certified trainer will help the delegates to understand how service design is related to the other phases of the service lifecycle.

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates in getting a deep understanding of various concepts of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

The language used in the exam would be English. Selection of language depends upon the comfort of the trainer.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Introduction to Service Design

Overview of Service Design
Key concepts and terminologies
Scope and objectives of Service Design
Service Design Processes
Service Design value
Fundamentals of Service Design
Inputs and Outputs of Service Design

Different Principles of Service Design

Overview of Principles
Service Composition and four Ps of Service Design
Major aspects of Service Design
Benefits of taking balanced approach to Service Design
Service and Business requirements
Design Activities and its Constraints
Principles of Server-Oriented Architecture
Service Design Models

Introduction to Design Coordination Process

Define coordination process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction to Service Catalogue Management Process

Define Service Catalogue Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Service Level Management Processes

Define Service Level Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Supplier Management Process

Define Supplier Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Availability Management Processes

Define Availability Management process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Capability Management Process

Define Capacity Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to IT Service Continuity Management Process

Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Process of Information Security Management

Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Organising Service Design

Functional Role Analysis
RACI Matrix in designing process
Functions within Service Design stage
Business Impact Analysis

Technology and implementation Analysis

Process Implementation Practices
Generic requirements for Technology
Applying evaluation criteria for technology and processes
Plan and implement Service Design Management Technologies

About Corby

Corby is a part of the county of Northamptonshire and is located 23 miles from Northampton, England. Corby. In 2011, had a population of 61,300 and was considered to be the fastest growing county in the whole of England as far as the census was concerned. With the opening of the Corby Railway Station and Corby International Pool in 2009 and the Corby Cube building in 2010, Corby went through a regeneration process. At one time, Corby was known as “Little Scotland” as many workers came from Scotland to Corby seeking employment. As a part of Queen Elizabeth II’s Diamond Jubilee Celebration’s, Corby bid to gain city status. Unfortunately, it lost to Perth, Chelmsford and St Asaph.

In and around areas surrounding Corby, artefacts and human remains from the Mesolithic, Neolithic and Bronze Age have been found. Corby got its name from the first settlers who were Danish invaders. It was then called "Kori's by" meaning Kori's settlement. The Domesday Book of 1086 recorded the name as "Corbei" and this went on to become Corby. Emblem of Corby known as the raven originates from an alternative meaning of the same word.

Henry III granted Corby the right to hold a market and annual fairs in 1226.C. In 1568, Elizabeth I exempted local landowners from tolls, dues and gave all men the right to refuse to serve in the local militia.

The Corby Pole Fair takes place every 20 years since it first started in 1862 when Corby got its charter. The next pole fair is scheduled for 2022.

Sports

Corby Town F.C. – Football, National League North.
The Stewarts & Lloyds Corby F.C. – Football, The United Counties League.
Corby has neither neglected the kids nor the overage. There is a club for athletics for people whose age starts from 11 to over 60. The upper age group was promoted to Midland East 1 in the Youth Development League and also earned advancement in the Heart of England Athletics League.

Toxic waste contamination

In July 2009 Corby Borough Council was brought before justice for negligently exposing pregnant women to toxic waste during the reclamation of the former British Steel Corporation steel works, causing birth defects to their children. The judge found in favour of 16 claimants out of the 18 with the oldest being 22 years at the time of the judgement. As the ruling was the first among such, it was quite a significant one.