ITIL® Service Lifecycle Service Design

Change and improve new or existed Service Design

Pentagon Training provides best offers and services in the industry
Get to know about the relation between different stages of ITIL® Service Lifecycle
Pentagon Training’s ITIL® courses are fully accredited by PeopleCert
Our help and support team is always available for your help
Delivered by certified and experienced trainers

The design and delivery of technology is crucial to success of every business. ITIL® Service Lifecycle - Service Design course focuses on designing new IT services as well as changing or improving the existing ones. ITIL® Service Lifecycle- Service Design is one of the certifications in ITIL® Service Lifecycle. This course includes processes, principles and policies that are needed for designing a quality service.

Pentagon Training’s ITIL® Service Lifecycle - Service Design provides in depth knowledge regarding creating and launching product and services for meeting the requirements of the organisation.

Who should take this course

The professionals who have attained ITIL® Foundation certificate and wanted to switch to the higher level ITIL® Certifications
Those who want to have a practical understanding of the service design process
Individuals who want to improve the quality of IT Service within an organisation

Prerequisites

The professionals who want to attend ITIL® Service Lifecycle - Service Design course must hold ITIL® Foundation Certificate.

Learn about the technology and implementation requirements needed for service design
Identify various functions and activities involved in each process of service design phase of ITIL® Service Lifecycle
Determine the CSFs, KPIs, risks and challenges associated with the service design
Learn the roles and responsibilities of team members or leaders involved in the designing IT service
Identify the metrics to measure performance in service design

Exam(s) included

Certificate

Key Learning Points

Tutor Support

Course Overview

The intent of the ITIL® Service Lifecycle - Service Design course is to enable the holders of ITIL® Foundation certificate to have a comprehensive understanding of the processes that are described in the Service Design phase of the ITIL® Service Lifecycle. Our certified trainer will help the delegates to understand how service design is related to the other phases of the service lifecycle.

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates in getting a deep understanding of various concepts of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

The language used in the exam would be English. Selection of language depends upon the comfort of the trainer.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Introduction to Service Design

Overview of Service Design
Key concepts and terminologies
Scope and objectives of Service Design
Service Design Processes
Service Design value
Fundamentals of Service Design
Inputs and Outputs of Service Design

Different Principles of Service Design

Overview of Principles
Service Composition and four Ps of Service Design
Major aspects of Service Design
Benefits of taking balanced approach to Service Design
Service and Business requirements
Design Activities and its Constraints
Principles of Server-Oriented Architecture
Service Design Models

Introduction to Design Coordination Process

Define coordination process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction to Service Catalogue Management Process

Define Service Catalogue Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Service Level Management Processes

Define Service Level Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Supplier Management Process

Define Supplier Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Availability Management Processes

Define Availability Management process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Capability Management Process

Define Capacity Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to IT Service Continuity Management Process

Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Process of Information Security Management

Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Organising Service Design

Functional Role Analysis
RACI Matrix in designing process
Functions within Service Design stage
Business Impact Analysis

Technology and implementation Analysis

Process Implementation Practices
Generic requirements for Technology
Applying evaluation criteria for technology and processes
Plan and implement Service Design Management Technologies

About York

York is a historic walled city at the meeting point of the rivers Ouse and Foss in North Yorkshire, England. The municipality is the old county town of Yorkshire to which it gives its name. The city has a rich legacy and has provided the venue for main political events in the UK throughout much of its two millennia of existence. The city offers a number of the wealth of historical attractions, of which York Minster is the most prominent, and diversity in cultural and sporting activities making it a popular tourist destination for millions.

In the 19th century, York became a centre of a confectionery manufacturing centre and the railway network. In recent decades, the York’s economy has risen from being dominated by its confectionery and railway-related industries to one that provides services.

Early history

Archaeological evidence recommends that Mesolithic people settled in the area of York between 8000 and 7000 BC, although it is not recognized whether their settlements were temporary or permanent. By the time of the Roman conquest of Britain, the area was occupied by a tribe known to the Romans as the Brigantes.

Governance

Parliamentary constituencies

From the year 1997 to 2010 the central part of the district was covered by the City of York constituency, while the remaining was divided between the constituencies of Ryedale, Selby, and Vale of York. These constituencies were represented by John Grogan, Hugh Bayley, John Greenway and Anne McIntosh respectively.

Demography

The population of the York urban area was a 137,505 with 66,142 males and 71,363 females in 2001. The urban population was increased to 153,717 at the time of 2011 UK census. Also at the time of the UK census in 2001, the City of York had a total population of 181,094 which includes 93,957 were female, and male were 87,137. Of the 76,920 households in York, married couples living together were 36.0%, one-person households were 31.3%, Cohabiting couples were 8.7%, and 8.0% were lone parents.

Economy

York's economy is depended on the service industry, which in 2000 was responsible for 88.7% of employment in the city. The service industries include education, health, finance, information technology (IT), public sector employment, and tourism that provides 10.7% of employment.