ITIL® Service Lifecycle Service Design

Change and improve new or existed Service Design

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Get to know about the relation between different stages of ITIL® Service Lifecycle
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The design and delivery of technology is crucial to success of every business. ITIL® Service Lifecycle - Service Design course focuses on designing new IT services as well as changing or improving the existing ones. ITIL® Service Lifecycle- Service Design is one of the certifications in ITIL® Service Lifecycle. This course includes processes, principles and policies that are needed for designing a quality service.

Pentagon Training’s ITIL® Service Lifecycle - Service Design provides in depth knowledge regarding creating and launching product and services for meeting the requirements of the organisation.

Who should take this course

The professionals who have attained ITIL® Foundation certificate and wanted to switch to the higher level ITIL® Certifications
Those who want to have a practical understanding of the service design process
Individuals who want to improve the quality of IT Service within an organisation

Prerequisites

The professionals who want to attend ITIL® Service Lifecycle - Service Design course must hold ITIL® Foundation Certificate.

Learn about the technology and implementation requirements needed for service design
Identify various functions and activities involved in each process of service design phase of ITIL® Service Lifecycle
Determine the CSFs, KPIs, risks and challenges associated with the service design
Learn the roles and responsibilities of team members or leaders involved in the designing IT service
Identify the metrics to measure performance in service design

Exam(s) included

Certificate

Key Learning Points

Tutor Support

Course Overview

The intent of the ITIL® Service Lifecycle - Service Design course is to enable the holders of ITIL® Foundation certificate to have a comprehensive understanding of the processes that are described in the Service Design phase of the ITIL® Service Lifecycle. Our certified trainer will help the delegates to understand how service design is related to the other phases of the service lifecycle.

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates in getting a deep understanding of various concepts of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

The language used in the exam would be English. Selection of language depends upon the comfort of the trainer.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Introduction to Service Design

Overview of Service Design
Key concepts and terminologies
Scope and objectives of Service Design
Service Design Processes
Service Design value
Fundamentals of Service Design
Inputs and Outputs of Service Design

Different Principles of Service Design

Overview of Principles
Service Composition and four Ps of Service Design
Major aspects of Service Design
Benefits of taking balanced approach to Service Design
Service and Business requirements
Design Activities and its Constraints
Principles of Server-Oriented Architecture
Service Design Models

Introduction to Design Coordination Process

Define coordination process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction to Service Catalogue Management Process

Define Service Catalogue Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Service Level Management Processes

Define Service Level Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Supplier Management Process

Define Supplier Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Availability Management Processes

Define Availability Management process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Capability Management Process

Define Capacity Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to IT Service Continuity Management Process

Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Process of Information Security Management

Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Organising Service Design

Functional Role Analysis
RACI Matrix in designing process
Functions within Service Design stage
Business Impact Analysis

Technology and implementation Analysis

Process Implementation Practices
Generic requirements for Technology
Applying evaluation criteria for technology and processes
Plan and implement Service Design Management Technologies

About Stoke-on-Trent

Stoke-on-Trent is a city in Staffordshire, England. It ranges from 36 square miles. Stoke is polycentric, having been molded by an association of six towns in the early 20th period. It reached its name from Stoke-upon-Trent, where the railway station and the town hall are situated. The four other payments are Burslem, Tunstall, Longton and Fenton.

Geography:

Stoke-on-Trent is situated about half-way between Birmingham and Manchester. It links the town and area of Newcastle-under-Lyme. The city located on the higher hill of the River Trent at the south-west foothills of the Pennines, ranging from 106 to 213 meters (350 to 700 ft.) above sea level. The city is measured to be the southernmost end of the Pennines, restricted by the plains of the Midlands to the south, counting the Cheshire Plain deceitful west of Newcastle. The Peak District National Park lies straight to the east and comprises part of the Staffordshire Moorlands District, as well as parts of Derbyshire, Greater Manchester and West and South Yorkshire.

Climate:

Stoke-on-Trent, as with all of the United Kingdom, practices a temperate nautical weather, missing in weather limits. The local area is comparatively raised due to its nearness to the Pennines, subsequent in cooler temperatures year round likened to the nearby Cheshire Plain. However, on calm, clear nights this is frequently upturned as cold air drainage reasons a temperature overturn to occur. As such, the Stoke-on-Trent and Newcastle area are not vulnerable to plain frosts. The nearest Met Office weather station is Keele University, about four miles west of the city centre.

The absolute high temperature is 32.9 °C (91.2 °F), logged in August 1990, although more classically the average warmest day of the year should be 27.0 °C (80.6 °F). In total, just under fourteen days should report a temperature of 25.1 °C (77.2 °F) or above.

Demography:

Based on the 2001 survey, the total population of the city was 240,63. This was a warning of 3.5% since 1991. 51.3% of the population is female. 96.3% of the population of Stoke-on-Trent were instinctive in the UK. 94.8% of the population recognised themselves as white, 2.6% as Asian British Pakistani, 0.5% Asian British Indian and 0.3% as Black Afro Caribbean. Concerning faith, 74.7% labelled themselves as Christian, 3.2% Muslim and 13.4% had no religion. In the same survey, 19.9% were recognised as under 15; 21.0% were over 60. A total of 24.2% of non-pensioner families were logged as having no working grownups. In 2011 the population had amplified to 249,000. It is the first time that the city's population has full-grown since it drawn at 276,639 in 1931.