ITIL® Service Capability - Release, Control & Validation

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info@pentagonit.co.uk

Introduction
Course Details
Course Content
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A Quick Glance

PeopleCert accredits Pentagon Training's ITIL® courses
We at Pentagon Training ensures the best quality services with best offers
Get to know about the use of ITIL® Release, Control and Validation processes, activities and functions for achieving operational excellence
Delivered by highly qualified and experienced instructor with latest study material
We offer online, classroom and onsite courses according to your flexibility

While developing any product or service, organisations face many issues either it is with planning, testing or implementing. This is due to lack of standard guidelines. ITIL® Service Capability- Release, Control and Validation course provide guidance on how to evaluate change and manage knowledge for improving decision-making processes within the organisation for enhanced output.

Pentagon Training’s ITIL® RCV course help you to focus on the operational-level process activities and supporting methods and techniques to execute these processes within the organisation.

Who should take this course

ITIL® Service Capability- Release, control and validation course are best suited for the following audience:

The professionals who are responsible for the tasks of managing, implementing and consulting IT processes and functions within the organisation
Individuals who are involved in IT operations, technical or IT management and want to have more information regarding ITIL® best practices
The delegates who want to enhance the working environment at workplace so as to have a better user experience

The professionals who want to attend ITIL® Service Capability - Release, Control & Validation course must hold ITIL® Foundation Certificate
The delegates with Work experience of 2 or 3 years can have better understanding of working principles of the course

What Will You Learn

ITIL® Service Capability- Release, control and validation courses are intended to provide you with following:

You will get to know about the importance of the ITIL® Service Capability- Release, control and validation of providing quality service in or out the organisation
You will identify how the various processes in ITIL® service Lifecycle interact with each other to provide better output
Discover the metrics to measure ITIL® Service Capability- Release, control and validation
You will get to know about the various risks and challenges involved in ITIL® Service Capability- Release, control and validation

Exam(s) included

Tutor Support

Key Learning Points

Certificate

Course Overview

Pentagon Training’s ITIL® Service Capability - Release, Control & Validation course provide in-depth knowledge about processes and functions of ITIL® RCV to attain operational excellence. It focuses on the practical application of RCV practices to effectively plan, test and implement the organisational services to meet organisational needs.

Following are some main topics that will be covered during the training:

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates to have a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

The language used in the exam would be English. Selection of language depends upon the comfort of the trainer.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Release, Control and Validation

Terms and Definitions
Overview of Release, Control and Validation
Process and functions of Release, Control and Validation
Scope and Objective of RCV
Service Transition about RCV Processes
Service Transition value to business
Interaction of RCV processes with various stage of lifecycle
Develop Service Transition Strategy
Key initiatives to prepare effective service transition
Plan and coordinate service transition activities
Service Transition Process support

Service Asset and Configuration Management

Definitions
Scope and objective
Business value
Key concepts and principles
Methods and techniques
Information Management in Service Asset and Configuration Management (SACM)
CSFs and KPIs
Risks and challenges involved in the process
SACM activities performed by Service Operation
Roles and Responsibilities

Change Management

Define Change Management
Scope and Objective
Business value
Basic concepts and terminologies
Input, output and triggers
Interfaces of process
Role of the Configuration Management System
CSFs and KPIs
Operational activities
Manage and control organisational stakeholder changes
Risks and Challenges
Roles and Responsibilities

Change Evaluation

Define Change evaluation
Scope and objective
Business value
Principles and Policies
Key concepts and terminologies
Methods and Techniques
Evaluation Report Contents
Input, output and trigger
Interfaces with other processes
Information Management in Change Evaluation
CSFs and KPIs
Risks and Challenges involved in the process
Roles and Responsibilities

Release and Deploy Management

Definitions
Scope and objective
Release and Deployment Management Process
Business Value
Methods and Techniques
Input, output and triggers
Interfaces with other processes
Managing information in the process of Release and Deployment Management
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Service Validation and Testing

Definitions
Scope and objective
Business value
Key concepts and principles
Input, output and triggers
Interfaces with other processes
Information Management in Service Validation and Testing
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Request Fulfilment

Define Request Fulfilment
Scope and objectives
Business value
Basic concepts and terminologies
Methods and Techniques
Input, output and triggers
Process interfaces
Information management in Request Fulfilment
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Knowledge Management

Definitions
Scope and objective
Business value
Basic Concepts and Principles
Methods and Techniques
Input, output and triggers
Interfaces with other processes
Information Management in the Knowledge Management process
CSFs and KPIs
Risks and Challenges
Relationship between the Knowledge Management Process and CSI
Roles and Responsibilities

Technology and Implementation Considerations

Definitions
Technology requirements for supporting process capabilities
Management of change in the operations
Assess and manage risks in Service Operation
Operational Staff in Service Design and Transition
Knowledge Management tools
Collaboration
Configuration Management System
Plan the implementation of Service Management tools
Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Milton Keynes

Milton Keynes

Milton Keynes also abbreviated as MK is a large town located in Buckinghamshire, England. It was designed as a new town on 23 January 1967 and also an administrative centre of Borough of Milton Keynes. It is located 45 miles that is 72 km away from north-west of London.

Various another town like Bletchley, Wolverton and Stony Stratford exist here along with other 15 villages and farmland. Milton Keynes took its name from existing “Village of Milton Keynes “that is few miles away from the planned centre.

History of Milton Keynes

Milton Keynes has a rich history with proof of human settlement that was found before starting the construction of this city in 1960’s. When UK government decided to establish Milton Keynes, most of the area was farmland, and undeveloped villages and the earlier history was incredibly rich. Until the 10^th century, there was no evidence of occupation in villages. During middle age, 18 villages were present that still form the heart of Milton Keynes districts. With the arrival of London and Birmingham Railway and Grand Junction canal in late 18^th and 19^th century, the area went through many changes and the new town of Wolverton, and New Bradwell emerged.

The greatest change in the history of Milton Keynes was when it was chosen to solve housing problems in London. Milton Keynes was planned as biggest towns and have an area of 89 square kilometres that became home to around 250,000 people. In the beginning, no building was allowed to be tall than the tallest tree, and later Milton Keynes Partnership changed it. Tallest building in Milton Keynes is 14 floors high. Its population will double by the year 2026.

Milton Keynes offers a broad range of opportunities to people to learn new things and get a better education. Bletchley Park code breakers brought innovation to the city in second world war. This team cracked secret codes of Germans. Milton Keynes is a destination that is always passionate about developing minds. It contains some of the best schools and colleges. Milton Keynes College offers a wide range of courses in different domains. It is one of the fastest growing college in the United Kingdom.

Open University offers contemporary learning where degree level education is provided to everyone. The headquarters of the university is located at Walton Hall in Milton Keynes. There is also University Centre Milton Keynes ( UCMK) which is a hub for higher education with new facilities and exciting courses in the middle of the city. This town also contains a solar-powered house that plays a significant role in the development of electric transport. Various courses, classes and opportunities are offered by Milton Keynes Theatre Creative Learning department to young people and adults to explore theatres including makeup, drama, acting and much more.

Sport

Milton Keynes has various professional teams in football, in ice hockey and in Formula one. It is also home to Xscape indoor ski slope, Formula Fast Indoor Karting Centre, Airkix Indoor Sky Diving facility and National Badminton Centre.

Economy

At Borough level, data of Milton Keynes economy, demography and politics is collected. Milton Keynes is one of the most successful economies in Southeast along with gross value added per capita index which was 47% higher than the national average. According to 2015 data, average wages place it in top five nationally.

Just 0.6% of businesses employ people more than 250 which include Open University, Volkswagen Group, Mercedes-Benz and Network Rail. Remaining enterprises around 81.5% employ near about 10 people. Milton Keynes professional, technical and scientific sector contributes large employment. Milton Keynes has a high number of business start-ups in England and start-up levels remained high even during the period of recession 2009/2010. Most of the population is younger. 22.6% of Borough population is under 16, 12.1% are aged 65+. According to 2011 census report, Milton Keynes Urban area comprises of 8.7% South Asian, 78.4% white, 3.5% Mixed Race, 7-5% Black, 1.2% Chinese, 6.7% other ethnic group and Asian.