ITIL® Service Lifecycle- Service Transition

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+44 1344 961530

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info@pentagonit.co.uk

Introduction
Course Details
Course Content
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A Quick Glance

Get 3 points towards ITIL® Expert Qualification
Learn to manage change between the states of service lifecycle
PeopleCert accredits all ITIL® courses of Pentagon Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors who are certified in their domain
Courses are based on the latest study material available in the market

Building and implementing IT services is a major task in IT organisations worldwide. To make sure that the changes to services and service management activities are carried out in a coordinated manner, ITIL® Service Transition come into being. The intent of the course is to focus on the process, practice and techniques required to build and implement quality services within the organisation.

Pentagon Training has certified instructors that help the delegates in understanding how to apply service transition to another stage in the IT Service Lifecycle. The candidates will learn various methods and techniques needed to organise, manage and control the service transition. Also, learn how to manage risk and challenges involved in the service transition phase of the ITIL® Service Lifecycle.

Who should take this course

The professional who are involved in IT operations, technical, or IT management and that to have detailed information about ITIL® best practices

Those who are responsible for managing, implementing, or consulting on ITIL® processes within the organisation.

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate
The delegate should have two or three years of work experience to have a clear picture of the subject

Learn to manage change between the states of service lifecycle
Determine the various activities, methods and functions used in the process of ITIL® Service Transition
Learn how to measure ITIL® Service Transition
Identify technology and implementation considerations surrounding ITIL® Service Transition phase of service lifecycle
Identify the roles and responsibilities of team members within ITIL® Service Transition

Exam(s) included

Certificate

Tutor Support

Course Overview

ITIL® Service Lifecycle- Service Transition course provides immense knowledge on how to develop and improve capabilities for transitioning new as well as changed services in the organisational operations or activities. This course will enable the organisational employees to plan and manage service changes and successfully implement service releases into the organisation for enhanced output. It provides 3 points towards ITIL® Expert Qualification.

The main focus areas of the course include:

Change Management
Change Evaluation
Project Management
Application Management
Application Development
Release and Deployment Management
Service Validation and Testing
Service Asset and Configuration Management
Knowledge Management

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates in getting a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

English would be used as default language during the exam. Selection of language depends upon the comfort of the trainer only.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Introduction to Service Transition

Define Service and Service Transition
Scope and objective
Value to business
Optimise the performance of Service Transition
Interfaces to other stages of service lifecycle
Service Transition Processes

Principles of Service Transition

Principles supporting Service Transition
Policies for Service Transition

Introduction to Service Transition Processes

Define service transition process
Transition Planning and Support
Change Management
- Policies, principles and basic concepts
- Remediation planning
- Methods and Techniques
- Triggers, input and output
- Key performance indicators and metrics

Introduction to Service Asset and Configuration Management
- Define Service Asset and Configuration Management
- Scope and Objective
- Value to business
- Key concepts and terminologies
- Methods and Techniques used
- Triggers, input and output

Introduction to Release and Deployment Management
- Define Release and Deployment Management
- Scope and Objective
- Value to business
- Key Concepts and Principles
- Methods and Techniques used
- Performing transfer, deployment and retirement
- Triggers, input and output
- Information Management
- Key performance indicators and metrics

Introduction to Service Validation and Testing
- Goals and Objectives
- Scope
- Value to business
- Key concepts and terminologies
- Methods and Techniques
- Triggers, input and output
- Information Management
- Key performance indicators

Introduction to Evaluation
- Define Evaluation
- Goals and Objectives
- Scope
- Value to business
- Key concepts and terminologies
- Methods and Techniques used
- Triggers, input and output
- Information Management
- Key performance indicators

Introduction to Knowledge Management
- Define Knowledge Management
- Goals and Objectives
- Scope
- Value to business
- Key concepts and terminologies
- Methods and Techniques
- Triggers, input and output
- Information Management
- Key performance indicators

Service Transition common operation activities

Manage communications and commitments
Manage organisation and stakeholder change
Stakeholder Management

Introduction to Organising Service Transition

Define Organising Service Transition
Process and service owner role
Service Transition and another stage of lifecycle
Common roles
Organisational context for service transition
Organisation models to support Service Transition

Technology considerations

Knowledge Management tools
Collaboration
Configuration Management System

Implementing Service Transition

Stages of Introducing Service Transition
Justifying Service Transition
Designing Service Transition
Introducing Service Transition
Cultural change aspects
Risk and value

Challenges, critical success factors and risks

Challenges
Critical success factors
Risks
Service Transition under difficult conditions

ITIL Service Lifecycle- Service Transition Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Buxton

Buxton is located at an elevation of 960 feet above sea level in Derbyshire, England. Buxton is also famous as the “gateway to the Peak District National Park”.

History

The town is believed to have been settled by the Romans who lived there throughout the occupation. Later, in the 18th century, the town was developed by the Dukes of Devonshire. After about a hundred years Buxton got introduced to the Victorians who developed it for the healing properties of the waters.

Healing Properties of the Water

Buxton has been known for its geothermal springs that emanate from the River Wye. The spring waters rise at a temperature of 28oC constantly. The fifth Duke of Devonshire is said to have developed the town as a spa from his own profits.

Festivals

The Buxton Festival

The Buxton Festival was founded in 1979 and continues for a three weeks period in July. It is an opera and arts festival that runs at various venues including the Opera House. Various programs are included in this festival. During the festival, literary events, concerts and recitals are also held.

The Buxton Festival Fringe

The festival runs just alongside The Buxton Festival and is a warm-up or prelude to the Edinburg Fringe. The Buxton fringe hosts various kinds of cultural events and films in different venues around the town. In 2014 it had featured 600 such events from 150 plus different entrants.

People

Many known names belong to the town of Buxton. They include

Robert Stevenson who directed many pictures for Disney
John Buxton Hilton – British Crime Writer

Misc

Buxton hosts the Four Four Time music Festival every Feburary. It features rock, pop, folk, blues, jazz and world music. Buxton has various museums and art galleries that feature collections of local artefacts. They also display geological and archaeological samples and 19th- and 20th-century paintings.