ITIL® Service Lifecycle- Service Transition

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+44 1344 961530

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info@pentagonit.co.uk

Introduction
Course Details
Course Content
Enquire

A Quick Glance

Get 3 points towards ITIL® Expert Qualification
Learn to manage change between the states of service lifecycle
PeopleCert accredits all ITIL® courses of Pentagon Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors who are certified in their domain
Courses are based on the latest study material available in the market

Building and implementing IT services is a major task in IT organisations worldwide. To make sure that the changes to services and service management activities are carried out in a coordinated manner, ITIL® Service Transition come into being. The intent of the course is to focus on the process, practice and techniques required to build and implement quality services within the organisation.

Pentagon Training has certified instructors that help the delegates in understanding how to apply service transition to another stage in the IT Service Lifecycle. The candidates will learn various methods and techniques needed to organise, manage and control the service transition. Also, learn how to manage risk and challenges involved in the service transition phase of the ITIL® Service Lifecycle.

Who should take this course

The professional who are involved in IT operations, technical, or IT management and that to have detailed information about ITIL® best practices

Those who are responsible for managing, implementing, or consulting on ITIL® processes within the organisation.

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate
The delegate should have two or three years of work experience to have a clear picture of the subject

Learn to manage change between the states of service lifecycle
Determine the various activities, methods and functions used in the process of ITIL® Service Transition
Learn how to measure ITIL® Service Transition
Identify technology and implementation considerations surrounding ITIL® Service Transition phase of service lifecycle
Identify the roles and responsibilities of team members within ITIL® Service Transition

Exam(s) included

Certificate

Tutor Support

Course Overview

ITIL® Service Lifecycle- Service Transition course provides immense knowledge on how to develop and improve capabilities for transitioning new as well as changed services in the organisational operations or activities. This course will enable the organisational employees to plan and manage service changes and successfully implement service releases into the organisation for enhanced output. It provides 3 points towards ITIL® Expert Qualification.

The main focus areas of the course include:

Change Management
Change Evaluation
Project Management
Application Management
Application Development
Release and Deployment Management
Service Validation and Testing
Service Asset and Configuration Management
Knowledge Management

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates in getting a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

English would be used as default language during the exam. Selection of language depends upon the comfort of the trainer only.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Introduction to Service Transition

Define Service and Service Transition
Scope and objective
Value to business
Optimise the performance of Service Transition
Interfaces to other stages of service lifecycle
Service Transition Processes

Principles of Service Transition

Principles supporting Service Transition
Policies for Service Transition

Introduction to Service Transition Processes

Define service transition process
Transition Planning and Support
Change Management
- Policies, principles and basic concepts
- Remediation planning
- Methods and Techniques
- Triggers, input and output
- Key performance indicators and metrics

Introduction to Service Asset and Configuration Management
- Define Service Asset and Configuration Management
- Scope and Objective
- Value to business
- Key concepts and terminologies
- Methods and Techniques used
- Triggers, input and output

Introduction to Release and Deployment Management
- Define Release and Deployment Management
- Scope and Objective
- Value to business
- Key Concepts and Principles
- Methods and Techniques used
- Performing transfer, deployment and retirement
- Triggers, input and output
- Information Management
- Key performance indicators and metrics

Introduction to Service Validation and Testing
- Goals and Objectives
- Scope
- Value to business
- Key concepts and terminologies
- Methods and Techniques
- Triggers, input and output
- Information Management
- Key performance indicators

Introduction to Evaluation
- Define Evaluation
- Goals and Objectives
- Scope
- Value to business
- Key concepts and terminologies
- Methods and Techniques used
- Triggers, input and output
- Information Management
- Key performance indicators

Introduction to Knowledge Management
- Define Knowledge Management
- Goals and Objectives
- Scope
- Value to business
- Key concepts and terminologies
- Methods and Techniques
- Triggers, input and output
- Information Management
- Key performance indicators

Service Transition common operation activities

Manage communications and commitments
Manage organisation and stakeholder change
Stakeholder Management

Introduction to Organising Service Transition

Define Organising Service Transition
Process and service owner role
Service Transition and another stage of lifecycle
Common roles
Organisational context for service transition
Organisation models to support Service Transition

Technology considerations

Knowledge Management tools
Collaboration
Configuration Management System

Implementing Service Transition

Stages of Introducing Service Transition
Justifying Service Transition
Designing Service Transition
Introducing Service Transition
Cultural change aspects
Risk and value

Challenges, critical success factors and risks

Challenges
Critical success factors
Risks
Service Transition under difficult conditions

ITIL Service Lifecycle- Service Transition Enquiry

Enquire Now

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Plymouth

Plymouth

Plymouth is a city located on the south coast of Devon, England. Plymouth is 37 miles south-west of Exeter and 190 miles west south- west of London between river Plym and Tamar's mouths.

Throughout Industrial Revolution, Plymouth grew as commercial shipping port handling imports and passengers from America. Plymouth port also export local minerals like copper, lime, china, clay, tin and arsenic. Neighbouring town Devonport became Royal Naval Shipbuilding and dockyard town. In 1928 Plymouth achieved city status. In mid-2015, the city is home to 262,700 which makes it 30th most populous area in the United Kingdom. Plymouth is the second largest in Southwest after Bristol. Plymouth City Council governs Plymouth, and it is represented by three MP’s. The economy of Plymouth is influenced by seafaring and shipbuilding including ferry links to Spain and Brittany. In Western Europe large operational naval base HMNB Devonport is located. Plymouth is home to Plymouth University.

History

Plymouth had a population of 107,000 in the year 1901. In 1914 the two towns Devonport and Stonehouse were merged with Plymouth. Slum clearance started in Plymouth after World War 1. Slum housing was stopped and replaced by council housing in Swilly and New Prospect. By 1928, new 802 houses were built. In 1920 motor buses started in Plymouth and then got replaced by trams. Due to dockyard in Second World War Plymouth was a prime target for bombing. Around 3754 houses were damaged, and more than 8000 were severely damaged. Later slums were replaced with better flats and houses. Later in the 20th century, various houses were built at South way and Egg Buckland. In Plympton and Plymstock many private houses have been constructed. In the 21st century, Plymouth is flourishing. Drakes Circus shopping was remade in 2006, and now the population of Plymouth is 240,000.

Education

The University of Plymouth has enrolled around 23,155 students as of 2015 and 2016. It has 3000 staff and income of around £160 million. Main courses in it include business, marine biology, marine engineering, shipping and much more. The University of St Mark and St John was also known as Marjon or Marjons have expertise in teacher training. These universities offer various training courses across the country as well as abroad. This city is also home to two other large colleges. City College of Plymouth provides courses from basic to foundation degree for various students. Plymouth College of Art offers courses on media. It is only one of the four independent colleges of art and design in the UK.

There are 71 state primary phase schools in Plymouth and 13 state secondary schools. Plymouth has eight special schools, three selective state grammar schools and independent school.

This city is also home to Royal Naval Engineering College that was opened in 1880 in Keyham. It was renamed Dockyard Technical College in 1959. Later training was shifted to the University of Southampton. Marine Biological Association of UK is also located in Plymouth.