ITIL® Service Lifecycle- Service Transition

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+44 1344 961530

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info@pentagonit.co.uk

Introduction
Course Details
Course Content
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A Quick Glance

Get 3 points towards ITIL® Expert Qualification
Learn to manage change between the states of service lifecycle
PeopleCert accredits all ITIL® courses of Pentagon Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors who are certified in their domain
Courses are based on the latest study material available in the market

Building and implementing IT services is a major task in IT organisations worldwide. To make sure that the changes to services and service management activities are carried out in a coordinated manner, ITIL® Service Transition come into being. The intent of the course is to focus on the process, practice and techniques required to build and implement quality services within the organisation.

Pentagon Training has certified instructors that help the delegates in understanding how to apply service transition to another stage in the IT Service Lifecycle. The candidates will learn various methods and techniques needed to organise, manage and control the service transition. Also, learn how to manage risk and challenges involved in the service transition phase of the ITIL® Service Lifecycle.

Who should take this course

The professional who are involved in IT operations, technical, or IT management and that to have detailed information about ITIL® best practices

Those who are responsible for managing, implementing, or consulting on ITIL® processes within the organisation.

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate
The delegate should have two or three years of work experience to have a clear picture of the subject

Learn to manage change between the states of service lifecycle
Determine the various activities, methods and functions used in the process of ITIL® Service Transition
Learn how to measure ITIL® Service Transition
Identify technology and implementation considerations surrounding ITIL® Service Transition phase of service lifecycle
Identify the roles and responsibilities of team members within ITIL® Service Transition

Exam(s) included

Certificate

Tutor Support

Course Overview

ITIL® Service Lifecycle- Service Transition course provides immense knowledge on how to develop and improve capabilities for transitioning new as well as changed services in the organisational operations or activities. This course will enable the organisational employees to plan and manage service changes and successfully implement service releases into the organisation for enhanced output. It provides 3 points towards ITIL® Expert Qualification.

The main focus areas of the course include:

Change Management
Change Evaluation
Project Management
Application Management
Application Development
Release and Deployment Management
Service Validation and Testing
Service Asset and Configuration Management
Knowledge Management

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates in getting a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

English would be used as default language during the exam. Selection of language depends upon the comfort of the trainer only.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Introduction to Service Transition

Define Service and Service Transition
Scope and objective
Value to business
Optimise the performance of Service Transition
Interfaces to other stages of service lifecycle
Service Transition Processes

Principles of Service Transition

Principles supporting Service Transition
Policies for Service Transition

Introduction to Service Transition Processes

Define service transition process
Transition Planning and Support
Change Management
- Policies, principles and basic concepts
- Remediation planning
- Methods and Techniques
- Triggers, input and output
- Key performance indicators and metrics

Introduction to Service Asset and Configuration Management
- Define Service Asset and Configuration Management
- Scope and Objective
- Value to business
- Key concepts and terminologies
- Methods and Techniques used
- Triggers, input and output

Introduction to Release and Deployment Management
- Define Release and Deployment Management
- Scope and Objective
- Value to business
- Key Concepts and Principles
- Methods and Techniques used
- Performing transfer, deployment and retirement
- Triggers, input and output
- Information Management
- Key performance indicators and metrics

Introduction to Service Validation and Testing
- Goals and Objectives
- Scope
- Value to business
- Key concepts and terminologies
- Methods and Techniques
- Triggers, input and output
- Information Management
- Key performance indicators

Introduction to Evaluation
- Define Evaluation
- Goals and Objectives
- Scope
- Value to business
- Key concepts and terminologies
- Methods and Techniques used
- Triggers, input and output
- Information Management
- Key performance indicators

Introduction to Knowledge Management
- Define Knowledge Management
- Goals and Objectives
- Scope
- Value to business
- Key concepts and terminologies
- Methods and Techniques
- Triggers, input and output
- Information Management
- Key performance indicators

Service Transition common operation activities

Manage communications and commitments
Manage organisation and stakeholder change
Stakeholder Management

Introduction to Organising Service Transition

Define Organising Service Transition
Process and service owner role
Service Transition and another stage of lifecycle
Common roles
Organisational context for service transition
Organisation models to support Service Transition

Technology considerations

Knowledge Management tools
Collaboration
Configuration Management System

Implementing Service Transition

Stages of Introducing Service Transition
Justifying Service Transition
Designing Service Transition
Introducing Service Transition
Cultural change aspects
Risk and value

Challenges, critical success factors and risks

Challenges
Critical success factors
Risks
Service Transition under difficult conditions

ITIL Service Lifecycle- Service Transition Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Portsmouth

Portsmouth, a port city in Hampshire, England, is located mainly on Portsea Island around 70 miles south-west of London with a population of 205,400. The city traces its history back to the Roman times. Portsmouth remained a significant naval port for centuries, has been the world's oldest dry dock and served as England's first line of defence in 1545 when the French invasion took place. 1859 saw the building of Palmerston Forts to avoid another anticipated attack from mainland Europe. At the height of the British Empire throughout Pax Britannica, it remained the most heavily fortified port.

With the first mass production line being set up in the city, it became the world’s most industrialised city. During the Second World War, the city was bombed extensively in the Portsmouth Blitz, resulting in the death of 930 people. In 1982, troops to liberate the Falkland Islands were deployed from the city's naval base. The Queen left for Hong Kong in her yacht Britannia to oversee the transfer of Hong Kong in 1997.

Literature

Portsmouth features in Jonathan Meade's novel ‘Pompey’ in which it is inhabited criminals. In Jane Austen's novel Mansfield Park, Fanny Park, the lead character lives in Portsmouth and is also the setting for most of the closing chapters of Austen ‘s novel. Charles Dickens in ‘The Life and Adventures of Nicholas Nickleby’ has portrayed Nicholas and Smike making way to Portsmouth where they get involved in a theatrical troupe. In Patrick O'Brian's Aubrey-Maturin series, Portsmouth is most often the port from which Captain Jack Aubrey's ships sail.

Many notable crime novels were set in Portsmouth including Graham Hurley's D.I. Faraday/D.C. Winter novels and C. J. Sansom's Tudor crime novel Heartstone. Portsmouth Fairy Tales for Grown Ups, was published in 2014 using locations around Portsmouth for the stories and has stories from crime novelists William Sutton, Diana Bretherick, and others.