ITIL® Service Lifecycle- Service Transition

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+44 1344 961530

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info@pentagonit.co.uk

Introduction
Course Details
Course Content
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A Quick Glance

Get 3 points towards ITIL® Expert Qualification
Learn to manage change between the states of service lifecycle
PeopleCert accredits all ITIL® courses of Pentagon Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors who are certified in their domain
Courses are based on the latest study material available in the market

Building and implementing IT services is a major task in IT organisations worldwide. To make sure that the changes to services and service management activities are carried out in a coordinated manner, ITIL® Service Transition come into being. The intent of the course is to focus on the process, practice and techniques required to build and implement quality services within the organisation.

Pentagon Training has certified instructors that help the delegates in understanding how to apply service transition to another stage in the IT Service Lifecycle. The candidates will learn various methods and techniques needed to organise, manage and control the service transition. Also, learn how to manage risk and challenges involved in the service transition phase of the ITIL® Service Lifecycle.

Who should take this course

The professional who are involved in IT operations, technical, or IT management and that to have detailed information about ITIL® best practices

Those who are responsible for managing, implementing, or consulting on ITIL® processes within the organisation.

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate
The delegate should have two or three years of work experience to have a clear picture of the subject

Learn to manage change between the states of service lifecycle
Determine the various activities, methods and functions used in the process of ITIL® Service Transition
Learn how to measure ITIL® Service Transition
Identify technology and implementation considerations surrounding ITIL® Service Transition phase of service lifecycle
Identify the roles and responsibilities of team members within ITIL® Service Transition

Exam(s) included

Certificate

Tutor Support

Course Overview

ITIL® Service Lifecycle- Service Transition course provides immense knowledge on how to develop and improve capabilities for transitioning new as well as changed services in the organisational operations or activities. This course will enable the organisational employees to plan and manage service changes and successfully implement service releases into the organisation for enhanced output. It provides 3 points towards ITIL® Expert Qualification.

The main focus areas of the course include:

Change Management
Change Evaluation
Project Management
Application Management
Application Development
Release and Deployment Management
Service Validation and Testing
Service Asset and Configuration Management
Knowledge Management

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates in getting a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

English would be used as default language during the exam. Selection of language depends upon the comfort of the trainer only.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Introduction to Service Transition

Define Service and Service Transition
Scope and objective
Value to business
Optimise the performance of Service Transition
Interfaces to other stages of service lifecycle
Service Transition Processes

Principles of Service Transition

Principles supporting Service Transition
Policies for Service Transition

Introduction to Service Transition Processes

Define service transition process
Transition Planning and Support
Change Management
- Policies, principles and basic concepts
- Remediation planning
- Methods and Techniques
- Triggers, input and output
- Key performance indicators and metrics

Introduction to Service Asset and Configuration Management
- Define Service Asset and Configuration Management
- Scope and Objective
- Value to business
- Key concepts and terminologies
- Methods and Techniques used
- Triggers, input and output

Introduction to Release and Deployment Management
- Define Release and Deployment Management
- Scope and Objective
- Value to business
- Key Concepts and Principles
- Methods and Techniques used
- Performing transfer, deployment and retirement
- Triggers, input and output
- Information Management
- Key performance indicators and metrics

Introduction to Service Validation and Testing
- Goals and Objectives
- Scope
- Value to business
- Key concepts and terminologies
- Methods and Techniques
- Triggers, input and output
- Information Management
- Key performance indicators

Introduction to Evaluation
- Define Evaluation
- Goals and Objectives
- Scope
- Value to business
- Key concepts and terminologies
- Methods and Techniques used
- Triggers, input and output
- Information Management
- Key performance indicators

Introduction to Knowledge Management
- Define Knowledge Management
- Goals and Objectives
- Scope
- Value to business
- Key concepts and terminologies
- Methods and Techniques
- Triggers, input and output
- Information Management
- Key performance indicators

Service Transition common operation activities

Manage communications and commitments
Manage organisation and stakeholder change
Stakeholder Management

Introduction to Organising Service Transition

Define Organising Service Transition
Process and service owner role
Service Transition and another stage of lifecycle
Common roles
Organisational context for service transition
Organisation models to support Service Transition

Technology considerations

Knowledge Management tools
Collaboration
Configuration Management System

Implementing Service Transition

Stages of Introducing Service Transition
Justifying Service Transition
Designing Service Transition
Introducing Service Transition
Cultural change aspects
Risk and value

Challenges, critical success factors and risks

Challenges
Critical success factors
Risks
Service Transition under difficult conditions

ITIL Service Lifecycle- Service Transition Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Worcester

Worcester is one the main city in Worcestershire, United Kingdom, which is 31 miles (approx 50 km) south-west of Birmingham and 27 miles (approx 43 km) north of Gloucester. The population of Worcester is 100,000 approximately. The River Severn at the city’s western part, which is ignored by the Worcester Cathedral in 12th-century .

The well-known Battle of Worcester was the concluding battle of the English Civil War, In which army of Oliver defeated King Charles I's Cavaliers. It is known as the home of Royal Worcester Porcelain, composer Edward Elgar, Lea & Perrins, the University of Worcester and makers of traditional Worcestershire sauce.

History of Worcester

The trade route past of this city which at final stage formed as part of the Roman Ryknild Street from the times of Neolithic. The position commanded a ford over the River Severn and was fortified by the Britons in 400 BC.

Geography

Famous suburbs in Worcester are Blackpole, Barbourne Cherry Orchard, Claines, Ronkswood, Red Hill, St Peter the Great, Warndon, Tolladine, Northwick, Diglis, and Warndon Villages (which was main housing development in UK when this area was being built in the late 1980s and get completed in the very early 1990s).

Economy

The city of Worcester, situated on River Severn and with transport links to Birmingham and other different parts of the Midlands through the vast canal network, became a significant centre for many light industries. The last part Victorian period had witnessed the growth of iron founders, like Hardy & Padmore, McKenzie & Holland and Heenan & Froude.

Glove industry

Glove making was one of the flourishing industries of Worcester. Worcester's Gloves industry peaked from 1790 to 1820 when 150 companies employed about 30 thousand people. At this point of time, approximately 50 percent of the Glove Manufacturers of UK were located in Worcestershire.

Landmarks

The most well-known landmark in Worcester is Anglican Cathedral. Before the English Reformation, the current building known as Worcester Priory is officially named as The Cathedral Church of Christ and the Blessed Virgin Mary. Construction began in 1084 while its crypt dates from the 10th century. The chapter house is only circular one in the country while the cathedral also has the difference of having the tomb of King John.