Effective Communication|Pentagon Training

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Introduction
Course Details
Course Content
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A Quick Glance

Effective Communication course delivered by highly experienced Instructors
Learn essential communication skills to present a positive image
Guaranteed lowest prise in the industry
This Communication course include course material, manuals, Exams and Certificates
Getting a certification always increases your value and helps in getting a hike in salary
Enhance productivity at work and fast track your career

Effective communication is defined as verbal discourse or some other way of passing information to another person. Effective communication course will make a candidate successful in their professional as well as personal life. The communication skills combined in this course enable the candidates to develop their personality. It would also help the candidates to advance the value of their relationships and productivity. Effective communication serves two purposes - the candidate will get useful tips to be an excellent speaker and also become a good listener. The candidate will be more confident in expressing their ideas, opinions and thoughts.

Who should take this course

This course is designed for all levels and is perfect for anyone who wants to improve their communications skills.

Prerequisites

There are no prerequisites for this course.

Explain in detail the process of communication
Use advanced questioning methods
Manage your reactions and behaviours
Determine practical communications skills for organisational success
Show critical rapport building skills
Modify body language to sustenance your message
Utilise active listening skills
Rise levels of assertion in both the spoken word and the written form
Use the power of words in a positive way
Create the right impression the first time
Grow relationships through more effective communication
Know body language and what it might mean
Make better for group communication and be able to control what clear communication looks
Emphatically deal with ‘political’ communication and conflict communication
Recognise other people’s communication ways and needs
Know responses and movements in others
Increase Effectiveness and effectiveness
Building and Maintaining Relationships and Trust
Break Behavioural Patterns That Hold You Back
How to Communicate with Mediation, Tact and Credibility
Benefits of General and Advanced business writing skills
Categories and develop methods to break down those barriers
Learn how to combine the four key elements and the five core competencies to communicate with impact
Expand on communication skills, using technologies and instruments to persuade others behaviors and develop more joint working relationships
Determine results of communications
Sketch a communication plan and messages
Achieve and organise gatherings and influence others to reach agreement
Communicate effectively in multicultural surroundings
Define your goals and then the most efficient process of delivery
The Communication Process
Foundation Tools for setting the stage for successful communications, one on one and with groups
Growth your self-awareness of how you communicate and are specified by others
Develop non-verbal and para-verbal communication skills
Identify fences to communication and ways to overcome them
Use appreciative inquiry as a communication tool
Capably express themselves and network with others
Establish common ground with others
Usage the STAR way to speak on the spot
Listen actively and competently and ask right questions
Describe the features of emotional intelligence
Performance Management Cycle
Developing people
Save time on unnecessary re-work
Developing Effective Business Conversation Skills
Learn an objective way of analysing communication pattern
Save time on unnecessary re-work
Knowing and unlocking human motivation
Recognised different ways of communication and how to improve understanding and build rapport with others
Communicated their message in an efficient and engaging way to the recipient

Key Learning Points

Tutor Support

Courseware

Course Overview

As man lives in society, it becomes important for him to interact with others. Due to this, he needs to communicate with others who live in the society. The act by which he conveys the ideas from one person to another is termed as Communication. The way an individual communicates may vary from person to person.

Communication is divided into four categories namely Verbal, Non-Verbal, Written, and Visual. In the modern era, communication has acquired new meaning in the context of an organisation where every employee needs to communicate.

Course Content

Communication styles

Perceptions and filters
Appreciating different communication styles
Identifying our communication style and preference
Adjusting to other styles
Individual use, facilitator presentation, small group activities, facilitated group review

Non-verbal communication

Voice tone and projection
First impressions and building rapport
Body language
Active listening
Large and small group activities, pairs practice with facilitated group review

Action planning and reflection

Consideration of learning
Individual thought, action planning communication skills apply with co-coaching, facilitated group review

Forms and procedures for communication

One-way versus two-way communication
Dissimilar communication methods and their effectiveness
Process of communication
Cessation of communication
Performance, exercise in trios, facilitated whole group discussion

The business communication training will be supported with:

An optional participant pre-course questionnaire and pre-course reading on effective communication
A colour printed workbook with tips, communication techniques and space for personal notes
An electronic pre-course Communication Styles Questionnaire

Introduction to Communication

Communication defined
The process of communication
Models of communication
Communication barriers

Communication for academic purposes

Introduction to academic writing
Summarising, rephrasing and argumentation skills
Textual cohesion
Avoiding plagiarism

Communication in Organisations

Formal communication networks in organisations
Casual communication links

Conflict Management and Resolution Plan

Conflict handling plans
Ethics of Negotiation
Causes of conflict
Approaches to organisational battle

Communal Speaking and Presentation Skills

Working public presentation skills
Audience exploration
Effective argumentation skills
Interview skills

Technical Communication

Presenting technical information
Tables, graphs, charts, visuals and pictorials
Technical reports and proposals
Overcoming technical communication challenges

Development Communication

Concepts and approaches
Various media in rural development
Factors influencing communication reception

Persuasive Communication

Strategies for effective persuasive communication
Persuasive communication appeals ( pathos, logos, ethos)
Persuasive communication and advertising

Communication and leadership

Leadership principles
Communication for effective leadership
Direction and communication challenges

Communication for organisational success

Communication function in management
Strategic communication for organisational success
Managing the communication function in organisations

Effective Communication Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Darlington

Darlington in England lies on River Skerne – a tributary of River Tees. The development of the town has mainly been due to the influence of Quaker families in the Georgian and Victorian era who helped with both finance and vision. They also helped to develop the Stockton and Darlington Railway which was the world's first permanent passenger railway. It was also the world’s first steam locomotive powered rail.

The settlement started off as an Anglo-Saxon settlement and even the name “Darlington” derives from the Anglo-Saxon “Dearthington” meaning “the settlement of Deornoth's people”. In 1183, it was an important market place but by the 19^th century, it was reduced to a small market town.

The number of seats, in 1939, per head of population in the United Kingdom was the maximum. The city centre went a full refurbishment entitled The Pedestrian Heart, which has seen the majority of the town centre pedestrianised. Initially, people criticised the changes to public transport and removal of Victorian features along High Row. In 2014, the town saw The Majestic, one of the old cinemas, being revamped into a playhouse and theatre.

The King's Hotel, in August 2008, was engulfed by fire, as a result, damaging the roof and 100 bedrooms. Several nearby shops were damaged and remained closed for weeks after the fire. There were no casualties but the hotel could not be re-opened before 2012.

Government

The Borough of Darlington became a unitary authority area in 1997 when the Darlington Borough Council was formed.It separated from the non-metropolitan county of Durham for administrative purposes only, with the town is still coming under the County Durham for ceremonial purposes. Currently, Darlington is a Labour seat, Jenny Chapman, holding this seat. Alan Milburn, the former Secretary of State for Health under the Tony Blair Labour Government and Michael Fallon, the current Secretary of State for Defence under the David Cameron Coalition Government have been former MP’s for Darlington.

Transport

Airport

The Durham Tees Valley Airport which lies around is 5 miles east of Darlington town centre is the airport serving Darlington. The airport was initially known as Teesside Airport until 2004 as it also serves Teesside along with Darlington. The airport has domestic as well as international flights with the international flights available for many locations across Europe.The airport also has a Fire Training Centre that trains many airport firefighters from all over the UK. The nearest airports are Newcastle Airport (42.3 miles (68.1 km)) and Leeds Bradford International Airport (62 miles (100 km)).