Effective Communication|Pentagon Training

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Introduction
Course Details
Course Content
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A Quick Glance

Effective Communication course delivered by highly experienced Instructors
Learn essential communication skills to present a positive image
Guaranteed lowest prise in the industry
This Communication course include course material, manuals, Exams and Certificates
Getting a certification always increases your value and helps in getting a hike in salary
Enhance productivity at work and fast track your career

Effective communication is defined as verbal discourse or some other way of passing information to another person. Effective communication course will make a candidate successful in their professional as well as personal life. The communication skills combined in this course enable the candidates to develop their personality. It would also help the candidates to advance the value of their relationships and productivity. Effective communication serves two purposes - the candidate will get useful tips to be an excellent speaker and also become a good listener. The candidate will be more confident in expressing their ideas, opinions and thoughts.

Who should take this course

This course is designed for all levels and is perfect for anyone who wants to improve their communications skills.

Prerequisites

There are no prerequisites for this course.

Explain in detail the process of communication
Use advanced questioning methods
Manage your reactions and behaviours
Determine practical communications skills for organisational success
Show critical rapport building skills
Modify body language to sustenance your message
Utilise active listening skills
Rise levels of assertion in both the spoken word and the written form
Use the power of words in a positive way
Create the right impression the first time
Grow relationships through more effective communication
Know body language and what it might mean
Make better for group communication and be able to control what clear communication looks
Emphatically deal with ‘political’ communication and conflict communication
Recognise other people’s communication ways and needs
Know responses and movements in others
Increase Effectiveness and effectiveness
Building and Maintaining Relationships and Trust
Break Behavioural Patterns That Hold You Back
How to Communicate with Mediation, Tact and Credibility
Benefits of General and Advanced business writing skills
Categories and develop methods to break down those barriers
Learn how to combine the four key elements and the five core competencies to communicate with impact
Expand on communication skills, using technologies and instruments to persuade others behaviors and develop more joint working relationships
Determine results of communications
Sketch a communication plan and messages
Achieve and organise gatherings and influence others to reach agreement
Communicate effectively in multicultural surroundings
Define your goals and then the most efficient process of delivery
The Communication Process
Foundation Tools for setting the stage for successful communications, one on one and with groups
Growth your self-awareness of how you communicate and are specified by others
Develop non-verbal and para-verbal communication skills
Identify fences to communication and ways to overcome them
Use appreciative inquiry as a communication tool
Capably express themselves and network with others
Establish common ground with others
Usage the STAR way to speak on the spot
Listen actively and competently and ask right questions
Describe the features of emotional intelligence
Performance Management Cycle
Developing people
Save time on unnecessary re-work
Developing Effective Business Conversation Skills
Learn an objective way of analysing communication pattern
Save time on unnecessary re-work
Knowing and unlocking human motivation
Recognised different ways of communication and how to improve understanding and build rapport with others
Communicated their message in an efficient and engaging way to the recipient

Key Learning Points

Tutor Support

Courseware

Course Overview

As man lives in society, it becomes important for him to interact with others. Due to this, he needs to communicate with others who live in the society. The act by which he conveys the ideas from one person to another is termed as Communication. The way an individual communicates may vary from person to person.

Communication is divided into four categories namely Verbal, Non-Verbal, Written, and Visual. In the modern era, communication has acquired new meaning in the context of an organisation where every employee needs to communicate.

Course Content

Communication styles

Perceptions and filters
Appreciating different communication styles
Identifying our communication style and preference
Adjusting to other styles
Individual use, facilitator presentation, small group activities, facilitated group review

Non-verbal communication

Voice tone and projection
First impressions and building rapport
Body language
Active listening
Large and small group activities, pairs practice with facilitated group review

Action planning and reflection

Consideration of learning
Individual thought, action planning communication skills apply with co-coaching, facilitated group review

Forms and procedures for communication

One-way versus two-way communication
Dissimilar communication methods and their effectiveness
Process of communication
Cessation of communication
Performance, exercise in trios, facilitated whole group discussion

The business communication training will be supported with:

An optional participant pre-course questionnaire and pre-course reading on effective communication
A colour printed workbook with tips, communication techniques and space for personal notes
An electronic pre-course Communication Styles Questionnaire

Introduction to Communication

Communication defined
The process of communication
Models of communication
Communication barriers

Communication for academic purposes

Introduction to academic writing
Summarising, rephrasing and argumentation skills
Textual cohesion
Avoiding plagiarism

Communication in Organisations

Formal communication networks in organisations
Casual communication links

Conflict Management and Resolution Plan

Conflict handling plans
Ethics of Negotiation
Causes of conflict
Approaches to organisational battle

Communal Speaking and Presentation Skills

Working public presentation skills
Audience exploration
Effective argumentation skills
Interview skills

Technical Communication

Presenting technical information
Tables, graphs, charts, visuals and pictorials
Technical reports and proposals
Overcoming technical communication challenges

Development Communication

Concepts and approaches
Various media in rural development
Factors influencing communication reception

Persuasive Communication

Strategies for effective persuasive communication
Persuasive communication appeals ( pathos, logos, ethos)
Persuasive communication and advertising

Communication and leadership

Leadership principles
Communication for effective leadership
Direction and communication challenges

Communication for organisational success

Communication function in management
Strategic communication for organisational success
Managing the communication function in organisations

Effective Communication Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About York

York is a historic walled city at the meeting point of the rivers Ouse and Foss in North Yorkshire, England. The municipality is the old county town of Yorkshire to which it gives its name. The city has a rich legacy and has provided the venue for main political events in the UK throughout much of its two millennia of existence. The city offers a number of the wealth of historical attractions, of which York Minster is the most prominent, and diversity in cultural and sporting activities making it a popular tourist destination for millions.

In the 19th century, York became a centre of a confectionery manufacturing centre and the railway network. In recent decades, the York’s economy has risen from being dominated by its confectionery and railway-related industries to one that provides services.

Early history

Archaeological evidence recommends that Mesolithic people settled in the area of York between 8000 and 7000 BC, although it is not recognized whether their settlements were temporary or permanent. By the time of the Roman conquest of Britain, the area was occupied by a tribe known to the Romans as the Brigantes.

Governance

Parliamentary constituencies

From the year 1997 to 2010 the central part of the district was covered by the City of York constituency, while the remaining was divided between the constituencies of Ryedale, Selby, and Vale of York. These constituencies were represented by John Grogan, Hugh Bayley, John Greenway and Anne McIntosh respectively.

Demography

The population of the York urban area was a 137,505 with 66,142 males and 71,363 females in 2001. The urban population was increased to 153,717 at the time of 2011 UK census. Also at the time of the UK census in 2001, the City of York had a total population of 181,094 which includes 93,957 were female, and male were 87,137. Of the 76,920 households in York, married couples living together were 36.0%, one-person households were 31.3%, Cohabiting couples were 8.7%, and 8.0% were lone parents.

Economy

York's economy is depended on the service industry, which in 2000 was responsible for 88.7% of employment in the city. The service industries include education, health, finance, information technology (IT), public sector employment, and tourism that provides 10.7% of employment.