Effective Communication|Pentagon Training

Call Us

+44 1344 961530

E-Mail Us

info@pentagonit.co.uk

Introduction
Course Details
Course Content
Enquire

A Quick Glance

Effective Communication course delivered by highly experienced Instructors
Learn essential communication skills to present a positive image
Guaranteed lowest prise in the industry
This Communication course include course material, manuals, Exams and Certificates
Getting a certification always increases your value and helps in getting a hike in salary
Enhance productivity at work and fast track your career

Effective communication is defined as verbal discourse or some other way of passing information to another person. Effective communication course will make a candidate successful in their professional as well as personal life. The communication skills combined in this course enable the candidates to develop their personality. It would also help the candidates to advance the value of their relationships and productivity. Effective communication serves two purposes - the candidate will get useful tips to be an excellent speaker and also become a good listener. The candidate will be more confident in expressing their ideas, opinions and thoughts.

Who should take this course

This course is designed for all levels and is perfect for anyone who wants to improve their communications skills.

Prerequisites

There are no prerequisites for this course.

Explain in detail the process of communication
Use advanced questioning methods
Manage your reactions and behaviours
Determine practical communications skills for organisational success
Show critical rapport building skills
Modify body language to sustenance your message
Utilise active listening skills
Rise levels of assertion in both the spoken word and the written form
Use the power of words in a positive way
Create the right impression the first time
Grow relationships through more effective communication
Know body language and what it might mean
Make better for group communication and be able to control what clear communication looks
Emphatically deal with ‘political’ communication and conflict communication
Recognise other people’s communication ways and needs
Know responses and movements in others
Increase Effectiveness and effectiveness
Building and Maintaining Relationships and Trust
Break Behavioural Patterns That Hold You Back
How to Communicate with Mediation, Tact and Credibility
Benefits of General and Advanced business writing skills
Categories and develop methods to break down those barriers
Learn how to combine the four key elements and the five core competencies to communicate with impact
Expand on communication skills, using technologies and instruments to persuade others behaviors and develop more joint working relationships
Determine results of communications
Sketch a communication plan and messages
Achieve and organise gatherings and influence others to reach agreement
Communicate effectively in multicultural surroundings
Define your goals and then the most efficient process of delivery
The Communication Process
Foundation Tools for setting the stage for successful communications, one on one and with groups
Growth your self-awareness of how you communicate and are specified by others
Develop non-verbal and para-verbal communication skills
Identify fences to communication and ways to overcome them
Use appreciative inquiry as a communication tool
Capably express themselves and network with others
Establish common ground with others
Usage the STAR way to speak on the spot
Listen actively and competently and ask right questions
Describe the features of emotional intelligence
Performance Management Cycle
Developing people
Save time on unnecessary re-work
Developing Effective Business Conversation Skills
Learn an objective way of analysing communication pattern
Save time on unnecessary re-work
Knowing and unlocking human motivation
Recognised different ways of communication and how to improve understanding and build rapport with others
Communicated their message in an efficient and engaging way to the recipient

Key Learning Points

Tutor Support

Courseware

Course Overview

As man lives in society, it becomes important for him to interact with others. Due to this, he needs to communicate with others who live in the society. The act by which he conveys the ideas from one person to another is termed as Communication. The way an individual communicates may vary from person to person.

Communication is divided into four categories namely Verbal, Non-Verbal, Written, and Visual. In the modern era, communication has acquired new meaning in the context of an organisation where every employee needs to communicate.

Course Content

Communication styles

Perceptions and filters
Appreciating different communication styles
Identifying our communication style and preference
Adjusting to other styles
Individual use, facilitator presentation, small group activities, facilitated group review

Non-verbal communication

Voice tone and projection
First impressions and building rapport
Body language
Active listening
Large and small group activities, pairs practice with facilitated group review

Action planning and reflection

Consideration of learning
Individual thought, action planning communication skills apply with co-coaching, facilitated group review

Forms and procedures for communication

One-way versus two-way communication
Dissimilar communication methods and their effectiveness
Process of communication
Cessation of communication
Performance, exercise in trios, facilitated whole group discussion

The business communication training will be supported with:

An optional participant pre-course questionnaire and pre-course reading on effective communication
A colour printed workbook with tips, communication techniques and space for personal notes
An electronic pre-course Communication Styles Questionnaire

Introduction to Communication

Communication defined
The process of communication
Models of communication
Communication barriers

Communication for academic purposes

Introduction to academic writing
Summarising, rephrasing and argumentation skills
Textual cohesion
Avoiding plagiarism

Communication in Organisations

Formal communication networks in organisations
Casual communication links

Conflict Management and Resolution Plan

Conflict handling plans
Ethics of Negotiation
Causes of conflict
Approaches to organisational battle

Communal Speaking and Presentation Skills

Working public presentation skills
Audience exploration
Effective argumentation skills
Interview skills

Technical Communication

Presenting technical information
Tables, graphs, charts, visuals and pictorials
Technical reports and proposals
Overcoming technical communication challenges

Development Communication

Concepts and approaches
Various media in rural development
Factors influencing communication reception

Persuasive Communication

Strategies for effective persuasive communication
Persuasive communication appeals ( pathos, logos, ethos)
Persuasive communication and advertising

Communication and leadership

Leadership principles
Communication for effective leadership
Direction and communication challenges

Communication for organisational success

Communication function in management
Strategic communication for organisational success
Managing the communication function in organisations

Effective Communication Enquiry

Enquire Now

----- OR -------

Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About London

Capital of the most populous city of England, London, is located on River Thames in the south east island of Great Britain. London came into being as Londonium in AD 43 when the Romans invaded it. However, it lasted only for 18 years before being burnt down by Queen Boudica. Londonium, prospered in AD 100 as the capital of the Roman province of Brittania. After the collapse of the Romans in the 5th Century, London was no more a capital city. However, passing through different ages, London had become the largest town of England by the 11th Century. In the modern times, London shot to fame becoming the world's biggest city during 1831 to 1925.

Tourism

London, known to be one of the best tourist spots the worldover, is ranked the most visited city in 2015 with over 65 million visitors. It also ranks among the top places in the world as far as cross-border spending is concerned. The total expenditure is estimated at US$20.23 billion as in 2015. Tourism is one of London's prime industries. It employed around 350,000 full-time workers in 2003, and the city accounts for 54% of all inbound visitor spending in the UK. As of 2016, London is the world top city destination as ranked by TripAdvisor users

In 2015, the top most-visited attractions in UK were all in London. The top 10 most visited attractions were:

Tate Modern
The British Museum
Tower of London
The National Gallery
Southbank Centre
Victoria and Albert Museum (South Kensington)
Natural History Museum (South Kensington)
Science Museum
Somerset House
National Portrait Gallery

The number of hotel rooms which has been growing every year stood at 138,769 in 2015.

Transport

Airports

London Heathrow Airport
Gatwick Airport
Stansted Airport
London City Airport
London Southend Airport

Rail

The London Underground, or the Tube, is the oldest and second longest metro system in the world.
The Docklands Light Railway which opened in 1987 is a local metro system. It makes use of small tram-type vehicles which happen to serve the Docklands, Greenwich and

Education

Primary and Secondary

The majority of primary as well as high schools are controlled by London boroughs. So are the further-education colleges in London. Some are also state-funded. London is also having a number of private schools and colleges.

Tertiary Education

London is known as a centre of higher education teaching and research. According to studies and research, London has the maximum number of higher education institutes in Europe. London was ranked as having the greatest concentration of top class universities in the world for the years 2015-16. London has an international student population of around 110,000 which is deemed to be larger than any other city in the world. Pricewaterhouse Coopers report termed London as the global capital of higher education.