ITIL® Service Lifecycle - Managing Across The Lifecycle

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Introduction
Course Details
Course Content
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A Quick Glance

Globally recognised qualification for effective IT Service Management
Pentagon Training provides the delegates with the latest study material available
Pentagon Training has an extremely high pass rate
Our courses are delivered in luxury venues
Trusted by many leading brands worldwide

As an ITIL® Expert, it is important to understand how all phases of ITIL® Lifecycle interacts with each other. ITIL® Service Lifecycle - Managing Across The Lifecycle is the final step in attaining an ITIL® Expert qualification. The delegates will be able to know about the strategic design, deployment and management of capabilities and resources for IT Service Lifecycle. This training addresses and interfaces interactions and organisational requirements between the processes addressed in the following five core ITIL® publications:

Who should take this course

ITIL® Service Lifecycle- Managing Across the Lifecycle course is best suited for the following audience:

Supervisors
IT Development Practitioners
Senior IT Managers
Chief Information Officers
IT Operations Practitioners
The professionals who want to have an understanding of business and management level ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
This is the final module for professionals seeking the ITIL® Expert in IT Service Management Certificate.

ITIL® Foundation Certification required before attending this course
One must have attained 17+ credits before attending this course

Get to know about the core principles that are used in ITIL®
Learn to manage all phases of Service Lifecycle rather than single phase
Identify the value of implementing the concept of service lifecycle
Learn how to deliver effective services across the lifecycle
Discover various ways for organising transitioning services

Exam(s) included

Certificate

Key Learning Points

Tutor Support

Course Overview

In Pentagon Training’s ITIL® Managing Across the Lifecycle, the delegates will examine the interfaces and interactions between the processes or operations covered in the service lifecycle. This training helps candidates to combine the knowledge of different ITIL® areas in the service lifecycle into a single service management strategy.

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates to have a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

English would be used as default language during the exam. Selection of language depends upon the comfort of the trainer only.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Introduction to Managing Across the Lifecycle

Define Managing Across the Lifecycle
Basic concepts and terminologies
Prerequisites for the Managing Across the Lifecycle exam
Structure and scoring of the Managing Across the Lifecycle exam
Managing Across the Lifecycle exam case study

Key Concepts of the Service Lifecycle

Define Services and service management
Role of IT service management
Element of assessment
Risk Management Styles
knowledge management importance and the SKMS
Business value of various ITIL® lifecycle stages
Organising operations and functions for service management
Effect of clarifying roles and responsibilities
Use of RACI

Integrate Service Management Processes Across the ITIL® Service Lifecycle

How to integrate service management procedures across the ITIL® lifecycle
Input and output of various lifecycle stages
Relationship between various stages of ITIL® service lifecycle
Value and interfaces of the different processes in service management

Communication and Stakeholder Management

Business relationship management across the lifecycle
Plan of action coordination
Communications and commitment in ITIL® lifecycle
Stakeholder management and communication
Use of service models
Planning Communication
Business relationship management in the communication activities

Manage various services Across the ITIL® Lifecycle

Define services across the service lifecycle
Operations staff in another stage of service lifecycle
An approach to balanced design and its importance
Information sources that are helpful in the service implementation and improvement
Factors relevant to strategic assessments
Service transition lifecycle stages
Handling services across the lifecycle
Efficient and effective service management with design coordination and move strategy and support
Challenges, risks, and critical success issues

Governance, Roles, People, Competence, and the Organization

Management, activities, framework, and governance bodies
Relating strategy to governance
Service providers set direction, policy and strategy
Change management
Management systems
Establish and maintain a service management system
Organisation development and departmentalization
Logical structure for a service provider
Functions and the types of services providers
Implementing and sourcing strategies

Introduction to Measurement

Measure and demonstrate value
Determine and use metrics
Approaches to effective control and monitoring
Use of event management tools

Implement and Improve capabilities of Service Management

Implement service management, its processes
Types of assessments and conducting assessments
Techniques to improve service management
Methods for implementing service management
Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Bolton

The name Bolton originates from bothl-tun with the name Boelton being first used in 1185 AD. The town acquired different names such as Bothelton and Boulton, and finally Bolton (1307). The towns motto means “overcome difficulties”.

Bolton is located in North West England. Since the 14th century it was one of the largest and most productive centers of cotton spinning in the world due to the settlement of Flemish weavers. It reached its zenith in the beginning of the 20th century. However, towards the fag end of the 20th century, the scenario changed. The cotton industry came to an end virtually if not physically.

The various smaller towns and villages around Bolton form the Metropolitan Borough of Bolton.

History

Bolton, part of Lancashire, came up as a small settlement in the moorland and was known as Bolton le Moors. At the time of the English Civil War, it was a political outpost in a staunchly Royalist region. This resulted in an attack by 3,000 Royalist troops led by Prince Rupert of the Rhine in 1644. 1,600 residents were killed and 700 taken prisoners in what came to be known as the Bolton Massacre.

Transport

Bolton is connected by local road as well as national routes. The A6 is a major north–south trunk road that passes to the west. The A666 dual carriageway, is an offshoot from the M61/M60 motorway interchange. The M61 has three dedicated stops.

Bolton is served by a network of local buses coordinated by Transport for Greater Manchester. The bus station on Moor Lane was scheduled to be replaced by a new interchange in the town centre by the end of 2014, at a cost of £48 million.

Bolton Interchange was served by Virgin West Coast trains passing through Manchester Piccadilly station. Managed by Northern, the station is part of a town-centre transport interchange. It provides services to many stations are operated by TransPennine Express and Northern trains.

Sports

Bolton is home to various sports such as Football, Hockey and Cricket. Bolton Wanderers F.C. play football in the English League club. The Bolton Wanderers was formed in 1874 and they played at Burnden Park for 102 years. In 1997, it moved to the Reebok Stadium. The club has won four FA Cups, the last one being in 1958. The club has 73 seasons in the top division of the English league – most by any team.

Bolton Hockey Club has men and women in its teams and there are junior as well as regular teams with more than 120 playing members. The town also has two local cricket leagues, the Bolton Cricket League, and the Bolton Cricket Association.