ITIL® Service Lifecycle - Managing Across The Lifecycle

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Introduction
Course Details
Course Content
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A Quick Glance

Globally recognised qualification for effective IT Service Management
Pentagon Training provides the delegates with the latest study material available
Pentagon Training has an extremely high pass rate
Our courses are delivered in luxury venues
Trusted by many leading brands worldwide

As an ITIL® Expert, it is important to understand how all phases of ITIL® Lifecycle interacts with each other. ITIL® Service Lifecycle - Managing Across The Lifecycle is the final step in attaining an ITIL® Expert qualification. The delegates will be able to know about the strategic design, deployment and management of capabilities and resources for IT Service Lifecycle. This training addresses and interfaces interactions and organisational requirements between the processes addressed in the following five core ITIL® publications:

Who should take this course

ITIL® Service Lifecycle- Managing Across the Lifecycle course is best suited for the following audience:

Supervisors
IT Development Practitioners
Senior IT Managers
Chief Information Officers
IT Operations Practitioners
The professionals who want to have an understanding of business and management level ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
This is the final module for professionals seeking the ITIL® Expert in IT Service Management Certificate.

ITIL® Foundation Certification required before attending this course
One must have attained 17+ credits before attending this course

Get to know about the core principles that are used in ITIL®
Learn to manage all phases of Service Lifecycle rather than single phase
Identify the value of implementing the concept of service lifecycle
Learn how to deliver effective services across the lifecycle
Discover various ways for organising transitioning services

Exam(s) included

Certificate

Key Learning Points

Tutor Support

Course Overview

In Pentagon Training’s ITIL® Managing Across the Lifecycle, the delegates will examine the interfaces and interactions between the processes or operations covered in the service lifecycle. This training helps candidates to combine the knowledge of different ITIL® areas in the service lifecycle into a single service management strategy.

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates to have a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

English would be used as default language during the exam. Selection of language depends upon the comfort of the trainer only.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Introduction to Managing Across the Lifecycle

Define Managing Across the Lifecycle
Basic concepts and terminologies
Prerequisites for the Managing Across the Lifecycle exam
Structure and scoring of the Managing Across the Lifecycle exam
Managing Across the Lifecycle exam case study

Key Concepts of the Service Lifecycle

Define Services and service management
Role of IT service management
Element of assessment
Risk Management Styles
knowledge management importance and the SKMS
Business value of various ITIL® lifecycle stages
Organising operations and functions for service management
Effect of clarifying roles and responsibilities
Use of RACI

Integrate Service Management Processes Across the ITIL® Service Lifecycle

How to integrate service management procedures across the ITIL® lifecycle
Input and output of various lifecycle stages
Relationship between various stages of ITIL® service lifecycle
Value and interfaces of the different processes in service management

Communication and Stakeholder Management

Business relationship management across the lifecycle
Plan of action coordination
Communications and commitment in ITIL® lifecycle
Stakeholder management and communication
Use of service models
Planning Communication
Business relationship management in the communication activities

Manage various services Across the ITIL® Lifecycle

Define services across the service lifecycle
Operations staff in another stage of service lifecycle
An approach to balanced design and its importance
Information sources that are helpful in the service implementation and improvement
Factors relevant to strategic assessments
Service transition lifecycle stages
Handling services across the lifecycle
Efficient and effective service management with design coordination and move strategy and support
Challenges, risks, and critical success issues

Governance, Roles, People, Competence, and the Organization

Management, activities, framework, and governance bodies
Relating strategy to governance
Service providers set direction, policy and strategy
Change management
Management systems
Establish and maintain a service management system
Organisation development and departmentalization
Logical structure for a service provider
Functions and the types of services providers
Implementing and sourcing strategies

Introduction to Measurement

Measure and demonstrate value
Determine and use metrics
Approaches to effective control and monitoring
Use of event management tools

Implement and Improve capabilities of Service Management

Implement service management, its processes
Types of assessments and conducting assessments
Techniques to improve service management
Methods for implementing service management
Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Newcastle

Newcastle

Newcastle upon Tyne is also known as Newcastle is a city located in North East of England. Newcastle is 166 km south of Edinburgh, 466 km north of London on River Tyne northern bank. It is a populous city in Northeast and also forms the core of Tyneside conurbation. This core of Tyneside is the eighth most populous urban area in the United Kingdom. Earlier, Newcastle was part of Northumberland County until 1400 when it became country itself. Newcastle is a home to Newcastle University. University is a member of Russel group and Northumbria University.

The city was developed during ancient settlement. Newcastle got its name after a castle built in 1080 by Robert Curthose. It grew as an important wool trade centre in the 14th century and later as major coal mining area. In Newcastle port was developed in the 16th century. Shipyards down the River Tyne was among the world largest shipbuilding as well as ship repairing centres. Newcastle economy includes digital technology, tourism, retail, cultural centres, corporate headquarters and learning. With the help of these city contributes 13 Billion Euro toward GVA of United Kingdom. Icons of Newcastle are Tyne Bridge and Newcastle United Football.

History

Electric trams started in Newcastle upon Tyne streets in 1901. Later these trams were replaced by buses. In 1901 Laing Art Gallery was established. Shipley Art Gallery was opened in 1917. The first cinema in Newcastle was opened in 1909. In 1900 Redneugh Road Bridge was built. In 1906 King Edward VII Railways Bridge was established. In 1925 Hatton Gallery was founded and In 1928 Tyne Bridge, a Suspension bridge was erected. In 20th-century coal exports decreased. In 1956 last coal mine that was located within boundaries of Newcastle was closed. Shipbuilding also decreased. During 1930’s mass unemployment occurred in Newcastle. In 2000 Life Science Centre was opened and In 2001 Millennium Bridge was opened. The present population of Newcastle Upon Tyne is 284,000.

Economy

During the 19th century, Newcastle played a significant role in the industrial revolution. Newcastle was leading centre for shipbuilding, coal mining, engineering, manufacturing and munitions. In the second half of 20th century, heavy industries declined. The city is known for its commitment to environment related issues. A programme was planned for Newcastle to become ‘the first Carbon Neutral town’. These plans slowly slipped, and now it hopes to become carbon neutral by 2050. Newcastle is a commercial and educational focus for North East England. The economy of Newcastle contributes around 13 billion Euros to UK GVA. Central Business District is situated in the Centre of the city. This is bounded by the central station, Haymarket and Quayside areas.