ITIL® Service Lifecycle - Managing Across The Lifecycle

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Introduction
Course Details
Course Content
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A Quick Glance

Globally recognised qualification for effective IT Service Management
Pentagon Training provides the delegates with the latest study material available
Pentagon Training has an extremely high pass rate
Our courses are delivered in luxury venues
Trusted by many leading brands worldwide

As an ITIL® Expert, it is important to understand how all phases of ITIL® Lifecycle interacts with each other. ITIL® Service Lifecycle - Managing Across The Lifecycle is the final step in attaining an ITIL® Expert qualification. The delegates will be able to know about the strategic design, deployment and management of capabilities and resources for IT Service Lifecycle. This training addresses and interfaces interactions and organisational requirements between the processes addressed in the following five core ITIL® publications:

Who should take this course

ITIL® Service Lifecycle- Managing Across the Lifecycle course is best suited for the following audience:

Supervisors
IT Development Practitioners
Senior IT Managers
Chief Information Officers
IT Operations Practitioners
The professionals who want to have an understanding of business and management level ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
This is the final module for professionals seeking the ITIL® Expert in IT Service Management Certificate.

ITIL® Foundation Certification required before attending this course
One must have attained 17+ credits before attending this course

Get to know about the core principles that are used in ITIL®
Learn to manage all phases of Service Lifecycle rather than single phase
Identify the value of implementing the concept of service lifecycle
Learn how to deliver effective services across the lifecycle
Discover various ways for organising transitioning services

Exam(s) included

Certificate

Key Learning Points

Tutor Support

Course Overview

In Pentagon Training’s ITIL® Managing Across the Lifecycle, the delegates will examine the interfaces and interactions between the processes or operations covered in the service lifecycle. This training helps candidates to combine the knowledge of different ITIL® areas in the service lifecycle into a single service management strategy.

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates to have a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

English would be used as default language during the exam. Selection of language depends upon the comfort of the trainer only.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Introduction to Managing Across the Lifecycle

Define Managing Across the Lifecycle
Basic concepts and terminologies
Prerequisites for the Managing Across the Lifecycle exam
Structure and scoring of the Managing Across the Lifecycle exam
Managing Across the Lifecycle exam case study

Key Concepts of the Service Lifecycle

Define Services and service management
Role of IT service management
Element of assessment
Risk Management Styles
knowledge management importance and the SKMS
Business value of various ITIL® lifecycle stages
Organising operations and functions for service management
Effect of clarifying roles and responsibilities
Use of RACI

Integrate Service Management Processes Across the ITIL® Service Lifecycle

How to integrate service management procedures across the ITIL® lifecycle
Input and output of various lifecycle stages
Relationship between various stages of ITIL® service lifecycle
Value and interfaces of the different processes in service management

Communication and Stakeholder Management

Business relationship management across the lifecycle
Plan of action coordination
Communications and commitment in ITIL® lifecycle
Stakeholder management and communication
Use of service models
Planning Communication
Business relationship management in the communication activities

Manage various services Across the ITIL® Lifecycle

Define services across the service lifecycle
Operations staff in another stage of service lifecycle
An approach to balanced design and its importance
Information sources that are helpful in the service implementation and improvement
Factors relevant to strategic assessments
Service transition lifecycle stages
Handling services across the lifecycle
Efficient and effective service management with design coordination and move strategy and support
Challenges, risks, and critical success issues

Governance, Roles, People, Competence, and the Organization

Management, activities, framework, and governance bodies
Relating strategy to governance
Service providers set direction, policy and strategy
Change management
Management systems
Establish and maintain a service management system
Organisation development and departmentalization
Logical structure for a service provider
Functions and the types of services providers
Implementing and sourcing strategies

Introduction to Measurement

Measure and demonstrate value
Determine and use metrics
Approaches to effective control and monitoring
Use of event management tools

Implement and Improve capabilities of Service Management

Implement service management, its processes
Types of assessments and conducting assessments
Techniques to improve service management
Methods for implementing service management
Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Colchester

Colchester is a large historic city and the main settlement within the Colchester region in Essex country. During 2011 census, it had 121,859 population which was a substantial rise from the preceding survey and with considerable growth since 2001 and continuing structure plans, it has been called as one of Britain's wildest emerging towns. The Colchester is involved to be the oldest town in Britain. It was for a time the capital of Roman Britain and is a member of the Most Ancient European Towns Network.

Colchester is some 50 miles northeast of London and is associated with the capital by the A12 road and the Great Eastern Main Line. It is understood as a popular town for commuters and is less than 30 miles away from Stansted Airport and 20 miles from the nearside ferry port of Harwich.

Colchester is home to Colchester Castle and Colchester United Football Club. It has a Traditional Member of Parliament, Will Quince, who was chosen in the 2015 General Election. The correct demonym is Colcestrian. The River Colne goes through the town.

Climate:

Colchester is in one of the driest areas of the United Kingdom with average annual precipitation at 635 mm, although among the wetter places in Essex. Colchester is usually stared as having an Oceanic weather like the rest of the United Kingdom. Its easterly position within the British Isles makes Colchester less prone to Atlantic despairs and weather facades but more prone to lacks.

This is due to the fact that the most areas in South-East England, Colchester's weather is prejudiced more by Mainland weather designs than by Atlantic weather systems. This leads to a dry climate likened to the rest of the UK all year round and chance excesses of temperatures during the year and quite a few nights below freezing during the winter months. Any rainfall that does come from Atlantic climate systems is typically light, but a few heavy showers and thunderstorms can take place during the summer. Snow falls on average 13 days a year during winter and early spring.

Governance:

The Member of Parliament for Colchester is Will Quince. Colchester Borough Council is the local authority. Control of the borough council has approved between the Traditionalists and Liberal Democrats or has been under no general power, in new years. The political configuration of the board as of the 2015 election:

The town is also branded on Essex County Council, covering six County electoral divisions. Villages within the area are meant by various parish councils. The urban area of Colchester includes only one parish council with the rest of Colchester Town being unparished.

The seat of local government is Colchester Town Hall, a late-Victorian baroque edifice by John Belcher. It is the latest in a sequence of local government structures to have erected on the same site since the 12th century. The 162-foot clock tower was obtainable by James Paxman; it is surpassed by a figure of St Helena, who is related by legend to the town.