ITIL® Service Lifecycle - Managing Across The Lifecycle

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Introduction
Course Details
Course Content
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A Quick Glance

Globally recognised qualification for effective IT Service Management
Pentagon Training provides the delegates with the latest study material available
Pentagon Training has an extremely high pass rate
Our courses are delivered in luxury venues
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As an ITIL® Expert, it is important to understand how all phases of ITIL® Lifecycle interacts with each other. ITIL® Service Lifecycle - Managing Across The Lifecycle is the final step in attaining an ITIL® Expert qualification. The delegates will be able to know about the strategic design, deployment and management of capabilities and resources for IT Service Lifecycle. This training addresses and interfaces interactions and organisational requirements between the processes addressed in the following five core ITIL® publications:

Who should take this course

ITIL® Service Lifecycle- Managing Across the Lifecycle course is best suited for the following audience:

Supervisors
IT Development Practitioners
Senior IT Managers
Chief Information Officers
IT Operations Practitioners
The professionals who want to have an understanding of business and management level ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
This is the final module for professionals seeking the ITIL® Expert in IT Service Management Certificate.

ITIL® Foundation Certification required before attending this course
One must have attained 17+ credits before attending this course

Get to know about the core principles that are used in ITIL®
Learn to manage all phases of Service Lifecycle rather than single phase
Identify the value of implementing the concept of service lifecycle
Learn how to deliver effective services across the lifecycle
Discover various ways for organising transitioning services

Exam(s) included

Certificate

Key Learning Points

Tutor Support

Course Overview

In Pentagon Training’s ITIL® Managing Across the Lifecycle, the delegates will examine the interfaces and interactions between the processes or operations covered in the service lifecycle. This training helps candidates to combine the knowledge of different ITIL® areas in the service lifecycle into a single service management strategy.

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates to have a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

English would be used as default language during the exam. Selection of language depends upon the comfort of the trainer only.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Introduction to Managing Across the Lifecycle

Define Managing Across the Lifecycle
Basic concepts and terminologies
Prerequisites for the Managing Across the Lifecycle exam
Structure and scoring of the Managing Across the Lifecycle exam
Managing Across the Lifecycle exam case study

Key Concepts of the Service Lifecycle

Define Services and service management
Role of IT service management
Element of assessment
Risk Management Styles
knowledge management importance and the SKMS
Business value of various ITIL® lifecycle stages
Organising operations and functions for service management
Effect of clarifying roles and responsibilities
Use of RACI

Integrate Service Management Processes Across the ITIL® Service Lifecycle

How to integrate service management procedures across the ITIL® lifecycle
Input and output of various lifecycle stages
Relationship between various stages of ITIL® service lifecycle
Value and interfaces of the different processes in service management

Communication and Stakeholder Management

Business relationship management across the lifecycle
Plan of action coordination
Communications and commitment in ITIL® lifecycle
Stakeholder management and communication
Use of service models
Planning Communication
Business relationship management in the communication activities

Manage various services Across the ITIL® Lifecycle

Define services across the service lifecycle
Operations staff in another stage of service lifecycle
An approach to balanced design and its importance
Information sources that are helpful in the service implementation and improvement
Factors relevant to strategic assessments
Service transition lifecycle stages
Handling services across the lifecycle
Efficient and effective service management with design coordination and move strategy and support
Challenges, risks, and critical success issues

Governance, Roles, People, Competence, and the Organization

Management, activities, framework, and governance bodies
Relating strategy to governance
Service providers set direction, policy and strategy
Change management
Management systems
Establish and maintain a service management system
Organisation development and departmentalization
Logical structure for a service provider
Functions and the types of services providers
Implementing and sourcing strategies

Introduction to Measurement

Measure and demonstrate value
Determine and use metrics
Approaches to effective control and monitoring
Use of event management tools

Implement and Improve capabilities of Service Management

Implement service management, its processes
Types of assessments and conducting assessments
Techniques to improve service management
Methods for implementing service management
Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Edinburgh

Edinburgh is the center city of Scotland. It is situated in Lothian on the Firth of Forth's southern coast.

Considered to be the center of Scotland ,Edinburgh plays host to the Scottish Parliament and the Royal Monarchs in Scotland. Factually part of Midlothian, the city has long been a center of learning. Its mainly a haven for those students who wish to study medicine, Scots law, literature, the sciences and engineering. Next to London, it is the it is the main financial center. The city's past and cultural pulls have made it the United Kingdom's second most common traveler terminus after London. Edinburgh entices over one million overseas visitors each year.

The second most populous city in Scotland, Edinburgh ranks seventh in the United Kingdom. The 2016 official population estimations are 464,990 for the city of Edinburgh.

Geography

Located in Scotland's Central Belt, Edinburgh lies on the Firth of Forth's southern shore. The city center is 2.5 miles southwest of the shoreline of Leith and 26 miles inland from the east coast of Scotland and the North Sea at Dunbar. While the early burgh came up near the prominent Castle Rock, the modern city is often said to be constructed on seven hills. These hills include Calton Hill, Corstorphine Hill, Craiglockhart Hill, Braid Hill, Blackford Hill, Arthur's Seat and the Castle Rock. They make it appear like the Seven Hills of Rome.

Edinburgh occupies a small gap between the Firth of Forth to the north and the Pentland Hills and their outrunners to the south. It is spread over a landscape the product of early volcanic activity and later intensive glaciation. Much of the area is predominated by the Igneous activity that occurred between 350 and 400 million years ago. The actity was later coupled with faulting and led to the creation of tough basalt volcanic plugs. Glacial erosion on the north side of the crag created a deep valley that was later filled by the Nor Loch. These plugs and valleys coupled with a hollow on the rock's south side, formed a natural strongpoint to build the Edinburgh Castle. Arthur's Seat is the remains of a volcano dating from the Carboniferous period, which was eroded by a glacier moving west to east during the ice age. This process formed the distinctive Salisbury Crags. The residential areas of Marchmont and Bruntsfield are built along the city centre from where the glacier receded.