Communication Fundamentals|Pentagon

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Introduction
Course Details
Course Content
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A Quick Glance

Communication Fundamentals is the process of interchanging information or ideas between two or more parties. Groups today are heavily dependent on evidence to meet organisational requirements. Effective communication plays a vital role in fulfilling these needs. Despite its place, communication has not been given much importance and grown as it should have between civil and military beings. Communication is a two-way process, including the training, conversion, and decoding of messages. Effective communication needs the correspondent to understand their words in a way that is specifically planned for their anticipated audience.

Who should take this course

This course is designed for all levels and is perfect for anyone who wants to improve their communications skills.

Prerequisites

There are no prerequisites for this course

To understand and analyse the signal flow in a digital communication system
To explain error performance of a digital communication system in the presence of noise and other interferences
Utilise knowledge of perceptual processes, language, and nonverbal communication to convey useful messages in interpersonal skills and public speaking situations
To know the concept of the spread spectrum communication system
Develop strategies to become a better listener
Determine an understanding of the communication process by explaining real life communication scenarios regarding an interaction model
To understand the basic design principles of graphic communication
To conceptualise visual and graphic expression
To recognise the building slabs of digital communication system
Use strategies to build and maintain positive relationships and deal with conflict
Develop an understanding of the fundamental concepts of effective communication system
Demonstrate an understanding of the relationship between self-concept and communication and how a healthy self-concept improves communication
Familiarise the delegate to advanced communication concepts
Know the impact of gender and culture on communication, and use knowledge to construct effective communication with person different
Comprehend and elucidate Data Communications Structure and its mechanisms
To use optical communication skills

Manual

Courseware

Tutor Support

Key Learning Points

Course Overview

Communication Fundamentals course searches the general ideas of relational, small group and public communication. After learning the simple ideas in communication, delegates will take an exact part of communication for additional research and examination. Delegates are encouraged to select or combine elements that are mainly pertinent to their areas of attention, career goals or personal needs. There will be a written report that details the communication skills learned and the application of it. The topic and consideration for the self-improvement project will also be cast off as the content for an informative language. Delegates will also prepare a convincing speech to promote a nonprofit organisation.

Exam:

Exam Type: MCQ

Duration: 90 minutes

Pass Percentage: 45

Course Content

Introduction to Fundamentals of Communication

Listening process
Types of nonverbal communication
Listening barriers
Styles of effective listening
Tips for effective communication with diverse workplace spectators

Developing Writing Skills

Writing process
Selecting the best channel
Plain language
Familiar words
Proper tone
Negative and positive language
Inclusive langue

Improving Writing Techniques

Concise wording
Outdated expressions
Repetitious words
Redundant words
Jargon, slang and clichés
Proofreading

Oral Presentations, Meetings, and Telephone Communications

Preparing an oral presentation
Delivering a presentation
Planning and participating in productive meetings

Routine Letters

Letter of requests
Order requests
Simple claim requests

Memorandums and Email

Writing Process
Email
Memos

Letter and Memos that Persuade

The audience of a persuasive letter
Characteristics of a persuasive letter
Steps to writing a persuasive letter

Negative Messages

Negative word
Significance of a negative communication
Expressing the negative message
Techniques for expressing a negative message

Informal Report

Types of reports
Guidelines for writing an informal report

Goodwill and Special Messages

Writing goodwill messages
Types of goodwill and individual messages
Opening Remarks and Housekeeping Items
Final Results
Lessons Learned

Communication Fundamentals Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Bath

Bath is located in the valley of River Avon, England. It is known for its Roman-built baths. It is also a World Heritage Site since 1987. Bath was founded as a spa in AD 60 although hot springs were known much before those times. The Bath Abbey became a religious place in the 7th Century. Bath became popular in the Gregorian era.

There are software, publishing and service-orientated industries based in Bath. Due to its theatres, museums, and other cultural and sporting venues Bath has become a major cultural centre for tourism. Every year there are more than one million visitors who stay in Bath along with 3.8 million day visitors to the city each year.

Economy

Bath was once an important manufacturing sector. It specialised in crane manufacture, furniture production, printing, brass foundries etc. Significant Bath companies included Stothert & Pitt, Bath Cabinet Makers and Bath & Portland Stone.

Nowadays, manufacturing is in decline. However the city boasts of various other businesses. They include robust software, publishing and other service-related industries. The economic sectors in Bath include almost every type of business and professional services.

Bath is known for its tourism industry with annually more than one million staying visitors and 3.8 million day visitors. The visits mainly fall into the categories of heritage tourism and cultural tourism, since Bath is a World Heritage Site. Bath represents many important stages of the history of England beginning from the Roman Baths to the more modern Thermae Bath Spa. The size of the tourist industry is reflected by its more than 80 hotels. Many of them are located in Georgian buildings, and two campsites located on the western edge of the city.

In 2010, Google Street View awarded the second place to the Royal Crescent in the “Britain’s Most Picturesque Street” .

Sports

Bath boasts of many sports including Cricket, Rugby, Football, Half Marathon and Roller Derby.

Many cricket clubs are based in the city, including Bath Cricket Club. The club is based at the North Parade Ground and plays in the West of England Premier League. Cricket is also played on the Recreation Ground, just across from where the Rugby is played. The Recreation Ground is also home to Bath Croquet Club, re-formed in 1976 and is affiliated with the South West Federation of Croquet Clubs. Bath Roller Derby Girls (BRDG), founded in 2012, are Bath's only Flat Track Roller Derby league. The Bath Half Marathon is run annually through the city streets, with over 10,000 runners.