Communication Fundamentals|Pentagon

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Introduction
Course Details
Course Content
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A Quick Glance

Communication Fundamentals is the process of interchanging information or ideas between two or more parties. Groups today are heavily dependent on evidence to meet organisational requirements. Effective communication plays a vital role in fulfilling these needs. Despite its place, communication has not been given much importance and grown as it should have between civil and military beings. Communication is a two-way process, including the training, conversion, and decoding of messages. Effective communication needs the correspondent to understand their words in a way that is specifically planned for their anticipated audience.

Who should take this course

This course is designed for all levels and is perfect for anyone who wants to improve their communications skills.

Prerequisites

There are no prerequisites for this course

To understand and analyse the signal flow in a digital communication system
To explain error performance of a digital communication system in the presence of noise and other interferences
Utilise knowledge of perceptual processes, language, and nonverbal communication to convey useful messages in interpersonal skills and public speaking situations
To know the concept of the spread spectrum communication system
Develop strategies to become a better listener
Determine an understanding of the communication process by explaining real life communication scenarios regarding an interaction model
To understand the basic design principles of graphic communication
To conceptualise visual and graphic expression
To recognise the building slabs of digital communication system
Use strategies to build and maintain positive relationships and deal with conflict
Develop an understanding of the fundamental concepts of effective communication system
Demonstrate an understanding of the relationship between self-concept and communication and how a healthy self-concept improves communication
Familiarise the delegate to advanced communication concepts
Know the impact of gender and culture on communication, and use knowledge to construct effective communication with person different
Comprehend and elucidate Data Communications Structure and its mechanisms
To use optical communication skills

Manual

Courseware

Tutor Support

Key Learning Points

Course Overview

Communication Fundamentals course searches the general ideas of relational, small group and public communication. After learning the simple ideas in communication, delegates will take an exact part of communication for additional research and examination. Delegates are encouraged to select or combine elements that are mainly pertinent to their areas of attention, career goals or personal needs. There will be a written report that details the communication skills learned and the application of it. The topic and consideration for the self-improvement project will also be cast off as the content for an informative language. Delegates will also prepare a convincing speech to promote a nonprofit organisation.

Exam:

Exam Type: MCQ

Duration: 90 minutes

Pass Percentage: 45

Course Content

Introduction to Fundamentals of Communication

Listening process
Types of nonverbal communication
Listening barriers
Styles of effective listening
Tips for effective communication with diverse workplace spectators

Developing Writing Skills

Writing process
Selecting the best channel
Plain language
Familiar words
Proper tone
Negative and positive language
Inclusive langue

Improving Writing Techniques

Concise wording
Outdated expressions
Repetitious words
Redundant words
Jargon, slang and clichés
Proofreading

Oral Presentations, Meetings, and Telephone Communications

Preparing an oral presentation
Delivering a presentation
Planning and participating in productive meetings

Routine Letters

Letter of requests
Order requests
Simple claim requests

Memorandums and Email

Writing Process
Email
Memos

Letter and Memos that Persuade

The audience of a persuasive letter
Characteristics of a persuasive letter
Steps to writing a persuasive letter

Negative Messages

Negative word
Significance of a negative communication
Expressing the negative message
Techniques for expressing a negative message

Informal Report

Types of reports
Guidelines for writing an informal report

Goodwill and Special Messages

Writing goodwill messages
Types of goodwill and individual messages
Opening Remarks and Housekeeping Items
Final Results
Lessons Learned

Communication Fundamentals Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Cambridge

Cambridge is a university city and the county town in Cambridgeshire in England. It is located on the River Cam about 50 miles north of London. Its population is about 123,867. It is situated at the heart of the high-technology Silicon Fen with industries like software and bioscience and many more start-up organisations.

Governance

Local Government

Cambridge is a non-metropolitan district that is served by Cambridge City Council in England. Cambridge Local Authority District covers most of the urban area of the city. The headquarters of the city is in Guildhall (large building in the market square). In 1207, King John granted the Cambridge, which allowed the appointment of a mayor. Now, mayors are elected annually.

Westminster

Most of the city is protected by the parliament constituency of Cambridge. In general elections of 2015, Daniel Zeichner was elected as Member of Parliament (MP). He was re-elected in the general elections of 2017. Heidi Allen is the MP of Queen Edith’s ward that lies in the South Cambridgeshire constituency. Heidi Allen was also elected in 2015 and was re-elected in 2017.

Geography

Cambridge is located about 50 miles north-by-east of the London. This county town was historically surrounded by low-lying wetlands which have been drained with the expansion of the town. The river calm flows through the village of Grantchester to the south-west.

Climate

Cambridge has two official weather observing stations. One is National Institute of Agricultural Botany, and another is Cambridge University Botanic Garden. Also, the University's Computer Laboratory displays weather conditions online through web browsers.

Ecology

Cambridge contains three sites of scientific Interest at Cherry Hinton West Pit, Cherry Hinton East Pit and Travellers Pit, and ten Local Nature Reserves.

Demography

It’s hard to measure demography of Cambridge as it changes considerably. In 2001 census, 89.44% residents of Cambridge identified themselves as white. Inside University, 84% of undergraduates and 80% postgraduates identify themselves as white. Cambridge has a higher proportion than average of people paid in managerial and administrative jobs and much lower than average proportion of manual workers. Also, much higher than average proportion of people having a high-level qualification like degree, Master’s, PhD or Higher National Diploma.