Communication Fundamentals|Pentagon

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Introduction
Course Details
Course Content
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A Quick Glance

Communication Fundamentals is the process of interchanging information or ideas between two or more parties. Groups today are heavily dependent on evidence to meet organisational requirements. Effective communication plays a vital role in fulfilling these needs. Despite its place, communication has not been given much importance and grown as it should have between civil and military beings. Communication is a two-way process, including the training, conversion, and decoding of messages. Effective communication needs the correspondent to understand their words in a way that is specifically planned for their anticipated audience.

Who should take this course

This course is designed for all levels and is perfect for anyone who wants to improve their communications skills.

Prerequisites

There are no prerequisites for this course

To understand and analyse the signal flow in a digital communication system
To explain error performance of a digital communication system in the presence of noise and other interferences
Utilise knowledge of perceptual processes, language, and nonverbal communication to convey useful messages in interpersonal skills and public speaking situations
To know the concept of the spread spectrum communication system
Develop strategies to become a better listener
Determine an understanding of the communication process by explaining real life communication scenarios regarding an interaction model
To understand the basic design principles of graphic communication
To conceptualise visual and graphic expression
To recognise the building slabs of digital communication system
Use strategies to build and maintain positive relationships and deal with conflict
Develop an understanding of the fundamental concepts of effective communication system
Demonstrate an understanding of the relationship between self-concept and communication and how a healthy self-concept improves communication
Familiarise the delegate to advanced communication concepts
Know the impact of gender and culture on communication, and use knowledge to construct effective communication with person different
Comprehend and elucidate Data Communications Structure and its mechanisms
To use optical communication skills

Manual

Courseware

Tutor Support

Key Learning Points

Course Overview

Communication Fundamentals course searches the general ideas of relational, small group and public communication. After learning the simple ideas in communication, delegates will take an exact part of communication for additional research and examination. Delegates are encouraged to select or combine elements that are mainly pertinent to their areas of attention, career goals or personal needs. There will be a written report that details the communication skills learned and the application of it. The topic and consideration for the self-improvement project will also be cast off as the content for an informative language. Delegates will also prepare a convincing speech to promote a nonprofit organisation.

Exam:

Exam Type: MCQ

Duration: 90 minutes

Pass Percentage: 45

Course Content

Introduction to Fundamentals of Communication

Listening process
Types of nonverbal communication
Listening barriers
Styles of effective listening
Tips for effective communication with diverse workplace spectators

Developing Writing Skills

Writing process
Selecting the best channel
Plain language
Familiar words
Proper tone
Negative and positive language
Inclusive langue

Improving Writing Techniques

Concise wording
Outdated expressions
Repetitious words
Redundant words
Jargon, slang and clichés
Proofreading

Oral Presentations, Meetings, and Telephone Communications

Preparing an oral presentation
Delivering a presentation
Planning and participating in productive meetings

Routine Letters

Letter of requests
Order requests
Simple claim requests

Memorandums and Email

Writing Process
Email
Memos

Letter and Memos that Persuade

The audience of a persuasive letter
Characteristics of a persuasive letter
Steps to writing a persuasive letter

Negative Messages

Negative word
Significance of a negative communication
Expressing the negative message
Techniques for expressing a negative message

Informal Report

Types of reports
Guidelines for writing an informal report

Goodwill and Special Messages

Writing goodwill messages
Types of goodwill and individual messages
Opening Remarks and Housekeeping Items
Final Results
Lessons Learned

Communication Fundamentals Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Warrington

Warrington, located 20 miles east of Liverpool and on the banks of the River Mersey, has an estimated population of 207,700, more than double that of 1968 when it became a New Town. Warrington is the largest town in the county of Cheshire.

Warrington was founded by the Romans on the River Mersey. Later the Saxons established a new settlement at the same place. During the Middle Age, it developed as a market town. Since then the textile and tool industry flourished in Warrington.

In history of Lancashire, the growth and development of Warrington matched with the Industrial Revolution, mainly after the Mersey was made navigable in the 18th century. The West Coast Main Line begins from north to south through the town. The Ship Canal of Manchester divides through the south of the borough. The motorways such as M6, M62 and M56 creates a partial box around the town.

The latest Borough of Warrington was made in 1974 by the merging of the former County Borough of Warrington, the Warrington Rural District, the Lymm Urban District, part of the Runcorn Rural District, part of the Golborne Urban District, , and part of the Whiston Rural District.

Sports

Rugby league is the town's important sport in the form of Warrington Wolves. The club moved in 2003 to the Halliwell Jones Stadium, Wilderspool Stadium. Warrington RLFC is the only team to have played every season in the top flight of rugby league. They recently put themselves back on the map as one of the leading rugby clubs in the country by taking home the Challenge Cup for two years running in 2009 and 2010 and a further triumph in 2012. This was won by them for the first time since 1973. They also reached the Cup Final in 2016, where they lost to Hull FC. 2011 also saw the Wolves gain the Super League Leaders Shield for the first time (which they won again in 2016), and 2012 saw them appearing in the Super League Grand Final for the first time versus Leeds Rhinos with the chance to become only the third team to win the Challenge Cup/Grand Final double – however, they lost. They also reached the Grand Final again in 2013 and 2016, losing to Wigan Warriors both times.