Communication Fundamentals|Pentagon

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Introduction
Course Details
Course Content
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A Quick Glance

Communication Fundamentals is the process of interchanging information or ideas between two or more parties. Groups today are heavily dependent on evidence to meet organisational requirements. Effective communication plays a vital role in fulfilling these needs. Despite its place, communication has not been given much importance and grown as it should have between civil and military beings. Communication is a two-way process, including the training, conversion, and decoding of messages. Effective communication needs the correspondent to understand their words in a way that is specifically planned for their anticipated audience.

Who should take this course

This course is designed for all levels and is perfect for anyone who wants to improve their communications skills.

Prerequisites

There are no prerequisites for this course

To understand and analyse the signal flow in a digital communication system
To explain error performance of a digital communication system in the presence of noise and other interferences
Utilise knowledge of perceptual processes, language, and nonverbal communication to convey useful messages in interpersonal skills and public speaking situations
To know the concept of the spread spectrum communication system
Develop strategies to become a better listener
Determine an understanding of the communication process by explaining real life communication scenarios regarding an interaction model
To understand the basic design principles of graphic communication
To conceptualise visual and graphic expression
To recognise the building slabs of digital communication system
Use strategies to build and maintain positive relationships and deal with conflict
Develop an understanding of the fundamental concepts of effective communication system
Demonstrate an understanding of the relationship between self-concept and communication and how a healthy self-concept improves communication
Familiarise the delegate to advanced communication concepts
Know the impact of gender and culture on communication, and use knowledge to construct effective communication with person different
Comprehend and elucidate Data Communications Structure and its mechanisms
To use optical communication skills

Manual

Courseware

Tutor Support

Key Learning Points

Course Overview

Communication Fundamentals course searches the general ideas of relational, small group and public communication. After learning the simple ideas in communication, delegates will take an exact part of communication for additional research and examination. Delegates are encouraged to select or combine elements that are mainly pertinent to their areas of attention, career goals or personal needs. There will be a written report that details the communication skills learned and the application of it. The topic and consideration for the self-improvement project will also be cast off as the content for an informative language. Delegates will also prepare a convincing speech to promote a nonprofit organisation.

Exam:

Exam Type: MCQ

Duration: 90 minutes

Pass Percentage: 45

Course Content

Introduction to Fundamentals of Communication

Listening process
Types of nonverbal communication
Listening barriers
Styles of effective listening
Tips for effective communication with diverse workplace spectators

Developing Writing Skills

Writing process
Selecting the best channel
Plain language
Familiar words
Proper tone
Negative and positive language
Inclusive langue

Improving Writing Techniques

Concise wording
Outdated expressions
Repetitious words
Redundant words
Jargon, slang and clichés
Proofreading

Oral Presentations, Meetings, and Telephone Communications

Preparing an oral presentation
Delivering a presentation
Planning and participating in productive meetings

Routine Letters

Letter of requests
Order requests
Simple claim requests

Memorandums and Email

Writing Process
Email
Memos

Letter and Memos that Persuade

The audience of a persuasive letter
Characteristics of a persuasive letter
Steps to writing a persuasive letter

Negative Messages

Negative word
Significance of a negative communication
Expressing the negative message
Techniques for expressing a negative message

Informal Report

Types of reports
Guidelines for writing an informal report

Goodwill and Special Messages

Writing goodwill messages
Types of goodwill and individual messages
Opening Remarks and Housekeeping Items
Final Results
Lessons Learned

Communication Fundamentals Enquiry

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About Liverpool

Liverpool

With estimated population of 478,580 (in 2015), Liverpool is the city in the North West of England. It is the fifth largest metropolitan area in the UK with more than 2.24 million people in 2011. Liverpool City Council is the local authority and is the most populous local government district. Liverpool is located near Mersey Estuary. It turns out to be a borough in 1207 and a city in 1880. It became a county borough independent of Lancashire in 1889.

Government

There are two types of government in Liverpool i.e. the Mayor and Local Council. They are also the stakeholders in the Liverpool City Region Combined Authority, the European Parliament and The National Government. Unitary Authority officially governed Liverpool as when Merseyside Country Council was disabled civil functions were returned to a district borough level. However, services like Police and Fire and Recuse Service are still run at a county-wide level.

Economy

Locating at the centre of one of the two core economics, Liverpool has one of the largest economies in the UK. The GVA of Liverpool in 2006 was £7,626 million that was above North West average. Since the mid-1990s, the economy has been very strong with its GVA 71.8% in between 1995 and 2006 and employment 12% between 1998 and 2006. The economy of Liverpool is dominated by both public and private service sector industries. Over 60percentage of employment in the city was in the public administration, banking, finance, health, insurance and education sectors.

Landmarks

The history of Liverpool contains a variety of architectural styles (16th century Tudor building to modern-day architectures). The present buildings are of the period when the city attains powers in the British Empire. The history of Liverpool contains a variety of architectural styles (16th century Tudor building to modern-day architectures). The present buildings are of the period when the city attains powers in the British Empire. Also, the city has several public sculptures. The English Heritage describes the richness of architecture.