Communication Fundamentals|Pentagon

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Introduction
Course Details
Course Content
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A Quick Glance

Communication Fundamentals is the process of interchanging information or ideas between two or more parties. Groups today are heavily dependent on evidence to meet organisational requirements. Effective communication plays a vital role in fulfilling these needs. Despite its place, communication has not been given much importance and grown as it should have between civil and military beings. Communication is a two-way process, including the training, conversion, and decoding of messages. Effective communication needs the correspondent to understand their words in a way that is specifically planned for their anticipated audience.

Who should take this course

This course is designed for all levels and is perfect for anyone who wants to improve their communications skills.

Prerequisites

There are no prerequisites for this course

To understand and analyse the signal flow in a digital communication system
To explain error performance of a digital communication system in the presence of noise and other interferences
Utilise knowledge of perceptual processes, language, and nonverbal communication to convey useful messages in interpersonal skills and public speaking situations
To know the concept of the spread spectrum communication system
Develop strategies to become a better listener
Determine an understanding of the communication process by explaining real life communication scenarios regarding an interaction model
To understand the basic design principles of graphic communication
To conceptualise visual and graphic expression
To recognise the building slabs of digital communication system
Use strategies to build and maintain positive relationships and deal with conflict
Develop an understanding of the fundamental concepts of effective communication system
Demonstrate an understanding of the relationship between self-concept and communication and how a healthy self-concept improves communication
Familiarise the delegate to advanced communication concepts
Know the impact of gender and culture on communication, and use knowledge to construct effective communication with person different
Comprehend and elucidate Data Communications Structure and its mechanisms
To use optical communication skills

Manual

Courseware

Tutor Support

Key Learning Points

Course Overview

Communication Fundamentals course searches the general ideas of relational, small group and public communication. After learning the simple ideas in communication, delegates will take an exact part of communication for additional research and examination. Delegates are encouraged to select or combine elements that are mainly pertinent to their areas of attention, career goals or personal needs. There will be a written report that details the communication skills learned and the application of it. The topic and consideration for the self-improvement project will also be cast off as the content for an informative language. Delegates will also prepare a convincing speech to promote a nonprofit organisation.

Exam:

Exam Type: MCQ

Duration: 90 minutes

Pass Percentage: 45

Course Content

Introduction to Fundamentals of Communication

Listening process
Types of nonverbal communication
Listening barriers
Styles of effective listening
Tips for effective communication with diverse workplace spectators

Developing Writing Skills

Writing process
Selecting the best channel
Plain language
Familiar words
Proper tone
Negative and positive language
Inclusive langue

Improving Writing Techniques

Concise wording
Outdated expressions
Repetitious words
Redundant words
Jargon, slang and clichés
Proofreading

Oral Presentations, Meetings, and Telephone Communications

Preparing an oral presentation
Delivering a presentation
Planning and participating in productive meetings

Routine Letters

Letter of requests
Order requests
Simple claim requests

Memorandums and Email

Writing Process
Email
Memos

Letter and Memos that Persuade

The audience of a persuasive letter
Characteristics of a persuasive letter
Steps to writing a persuasive letter

Negative Messages

Negative word
Significance of a negative communication
Expressing the negative message
Techniques for expressing a negative message

Informal Report

Types of reports
Guidelines for writing an informal report

Goodwill and Special Messages

Writing goodwill messages
Types of goodwill and individual messages
Opening Remarks and Housekeeping Items
Final Results
Lessons Learned

Communication Fundamentals Enquiry

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About Darlington

Darlington in England lies on River Skerne – a tributary of River Tees. The development of the town has mainly been due to the influence of Quaker families in the Georgian and Victorian era who helped with both finance and vision. They also helped to develop the Stockton and Darlington Railway which was the world's first permanent passenger railway. It was also the world’s first steam locomotive powered rail.

The settlement started off as an Anglo-Saxon settlement and even the name “Darlington” derives from the Anglo-Saxon “Dearthington” meaning “the settlement of Deornoth's people”. In 1183, it was an important market place but by the 19^th century, it was reduced to a small market town.

The number of seats, in 1939, per head of population in the United Kingdom was the maximum. The city centre went a full refurbishment entitled The Pedestrian Heart, which has seen the majority of the town centre pedestrianised. Initially, people criticised the changes to public transport and removal of Victorian features along High Row. In 2014, the town saw The Majestic, one of the old cinemas, being revamped into a playhouse and theatre.

The King's Hotel, in August 2008, was engulfed by fire, as a result, damaging the roof and 100 bedrooms. Several nearby shops were damaged and remained closed for weeks after the fire. There were no casualties but the hotel could not be re-opened before 2012.

Government

The Borough of Darlington became a unitary authority area in 1997 when the Darlington Borough Council was formed.It separated from the non-metropolitan county of Durham for administrative purposes only, with the town is still coming under the County Durham for ceremonial purposes. Currently, Darlington is a Labour seat, Jenny Chapman, holding this seat. Alan Milburn, the former Secretary of State for Health under the Tony Blair Labour Government and Michael Fallon, the current Secretary of State for Defence under the David Cameron Coalition Government have been former MP’s for Darlington.

Transport

Airport

The Durham Tees Valley Airport which lies around is 5 miles east of Darlington town centre is the airport serving Darlington. The airport was initially known as Teesside Airport until 2004 as it also serves Teesside along with Darlington. The airport has domestic as well as international flights with the international flights available for many locations across Europe.The airport also has a Fire Training Centre that trains many airport firefighters from all over the UK. The nearest airports are Newcastle Airport (42.3 miles (68.1 km)) and Leeds Bradford International Airport (62 miles (100 km)).