Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
ITIL® Master
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
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Cambridge is a university city and the county town in Cambridgeshire in England. It is located on the River Cam about 50 miles north of London. Its population is about 123,867. It is situated at the heart of the high-technology Silicon Fen with industries like software and bioscience and many more start-up organisations.
Governance
Local Government
Cambridge is a non-metropolitan district that is served by Cambridge City Council in England. Cambridge Local Authority District covers most of the urban area of the city. The headquarters of the city is in Guildhall (large building in the market square). In 1207, King John granted the Cambridge, which allowed the appointment of a mayor. Now, mayors are elected annually.
Westminster
Most of the city is protected by the parliament constituency of Cambridge. In general elections of 2015, Daniel Zeichner was elected as Member of Parliament (MP). He was re-elected in the general elections of 2017. Heidi Allen is the MP of Queen Edith’s ward that lies in the South Cambridgeshire constituency. Heidi Allen was also elected in 2015 and was re-elected in 2017.
Geography
Cambridge is located about 50 miles north-by-east of the London. This county town was historically surrounded by low-lying wetlands which have been drained with the expansion of the town. The river calm flows through the village of Grantchester to the south-west.
Climate
Cambridge has two official weather observing stations. One is National Institute of Agricultural Botany, and another is Cambridge University Botanic Garden. Also, the University's Computer Laboratory displays weather conditions online through web browsers.
Ecology
Cambridge contains three sites of scientific Interest at Cherry Hinton West Pit, Cherry Hinton East Pit and Travellers Pit, and ten Local Nature Reserves.
Demography
It’s hard to measure demography of Cambridge as it changes considerably. In 2001 census, 89.44% residents of Cambridge identified themselves as white. Inside University, 84% of undergraduates and 80% postgraduates identify themselves as white. Cambridge has a higher proportion than average of people paid in managerial and administrative jobs and much lower than average proportion of manual workers. Also, much higher than average proportion of people having a high-level qualification like degree, Master’s, PhD or Higher National Diploma.
Training Locations at which ITIL® Training is presently scheduled at:
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