Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
ITIL® Master
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
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Cardiff is the capital of Wales and the 11th largest city of U.K. It is the country’s chief commercial center and the base for most natural cultural and sporting institutions. The population of Cardiff equals 1/3rd population of the entire Welsh area. National Geographic ranked it at number six among alternative tourist destinations. It also happens to be a part of the Eurocities network.
Sports
The city of Cardiff is full of various sporting venues.
Cardiff was awarded the title of the European City of Sport twice. It had successfully hosted major international sporting events in 2009 and in 2014. The Millennium Stadium, in the 2012 Summer Olympics, hosted 11 football matches and also the games' opening event. It also hosted the men's bronze medal match as well.
Government
Cardiff has been under the control of the City and County Council of Cardiff since the local government was reorganised in 1996. Every four years, the citizens of Cardiff elect 75 councillors for the next term.
Between the 2004 and 2012 elections, none of the political parties could gain a full majority to lead the Cardiff County Council. During this period a joint partnership administration existed. The administration constituted of the Liberal Democrats and Plaid Cymru. In 2012 the Labour Party achieved an absolute majority of leading the County Council.
Cardiff is divided into various communities with each one of them having their own community council. Those which do not have a community board of their own are managed by Cardiff City Council. They are:
Telephone
The dialling code for Cardiff and the surrounding towns of Penarth, Dinas Powys and Caerphilly is 029. If a call is made locally, the dialing code is not required. Before 22nd April 2000, when the Big Number Change took place, the area had a six-digit number system with a zone code of 01222 . Today even there is a misconception among the citizens of Cardiff regarding the length of the number as well as the format of the telephone number.
Training Locations at which ITIL® Training is presently scheduled at:
We are offering more than 250 courses at 91 locations in UK.
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