Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
ITIL® Master
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
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Chichester is a well-known cathedral city located in West Sussex, in South-East England. It is the one and only city situated in West Sussex and is its county town. It had a long history as a settlement from Roman times and was significant in Anglo-Saxon times. With a 12th-century cathedral, it is the seat of a bishopric and is home to some of the oldest building and churches of Great Britain.
Roman period
During Roman Invasion in 43 AD, the area around Chichester played a significant role as confirmed by military storage structure evidence. City centre lies on a foundation of Romano-British city of Noviomagus Reginorum, which is a capital of Civitas Reginoru.
The Roman road of Stane Street, linking this city with London, begins from the east gate, while the road from Chichester to Silchester road begins from the north gate. The city’s plan is taken from the Romans: the North, South, East and West shopping streets originates from the central market.
Governance
Regarding local government in England, Chichester is a civil parish, has got city’s status, and is one of seven so designated, the others being Ely, Ripon, Hereford, Truro, Salisbury, and Wells. The Council of city consists of 24 elected members serving four wards– North, South, East, and West.
Main Tourist Attractions:
Chichester Cathedral, was founded in the 11th century, is completely dedicated to the Holy Trinity and contains a shrine to Saint Richard of Chichester. Its spire was built by the weak local stone, collapsed and so, it was rebuilt in the 19th century. In the south passageway of the cathedral, a panel made up of glass on the floor gives you a view of the remains of a Roman mosaic pavement.
Training Locations at which ITIL® Training is presently scheduled at:
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