Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
ITIL® Master
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
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Dublin
Dublin is the largest city and capital of Ireland. Dublin is located in Leinster province on the east coast of Ireland at River Liffey mouth. The Urban population of the Dublin is 1,345,402. The population of Greater Dublin Area according to 2016 is 1,904,806. After the Invasion, of Normans, Kingdom of Dublin became a principal city of Ireland. Dublin expanded rapidly in the 17th century and is the second largest town in British Empire. Dublin became the capital of Irish Free State after the partition of Ireland in 1922.
City council administers Dublin. It is listed by World Cities Research Network and Globalization as a global city with a ranking of Alpha. Dublin is historic and a major centre for arts, education, industry, administration and economy.
History
During 18th century, Dublin city grew more rapidly because many districts and buildings were added. Districts added was Merrion Square, Royal Exchange and Parliament House. In 1757 beginnings of City Corporation was created. In 1759, Ireland’s famous Guinness Stout was first brewed. In 1779 Grand Canal was built and in 1786 police force was established. At the end of the century, Kilmainham Goal and O Connell Bridge was built. The population was grown to 180,000 in 1800. Overpopulation brought poverty and diseases.
In 19th-century street lighting was introduced in Dublin. Dublin suffered economic as well as political decline. Things changed rapidly in the 20th century with 1916 Easter Rising. Dublin was setting for many significant events during Irish struggle for independence. In mid-1990’s economic boon in Dublin brought massive expansion and development to the city. It included the creation of Dublin’s new landmarks, Spire monument on O Connell Street. Dublin is the only largest conurbation in Ireland. In Greater Dublin Area 1.2 million people live. This area population comprises 28% of country’s total population.
The boom brought many new ethnic groups in the city and created an international feel in the north inner city.
Economy
Ireland Economic Centre is Dublin. During Celtic Tiger period in 2009, Dublin was at the forefront of country’s economic expansion. Dublin is listed as the fourth richest city in the world by power and 10th richest by personal income. It is also a 13th most expensive city in the European Union and 58th expensive place to live in the world. Around 800,000 people employed in Greater Dublin Area. Out of this population, 600,000 were employed in the service sector and 200,000 in an industrial sector.
Various traditional industries in Dublin like food processing, brewing, textile manufacturing and distilling declined. In 1990’s Dublin attracted a various global information, communications and pharmaceutical technology companies. Companies like Amazon, Google, Paypal, Microsoft, Facebook, Twitter, Accenture, Yahoo!, eBay and Pfizer now have headquarters and operational bases in Dublin. Various enterprise clusters like Silicon Docks and Digital Hub are located in this city.
After the establishment of Dublin’s International Financial Services Centre in 1987, financial services became important to Dublin. Under IFSC programme, 500 operations were approved. This centre is also host to world’s top 20 insurance companies and top 50 banks. Various international firms established their headquarters in a city like Citibank and Commerzbank. Irish Enterprise Exchange, Internet Neutral Exchange and Irish Stock Exchange are located in Dublin.
Training Locations at which ITIL® Training is presently scheduled at:
We are offering more than 250 courses at 91 locations in UK.
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