Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
ITIL® Master
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
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Stoke-on-Trent is a city in Staffordshire, England. It ranges from 36 square miles. Stoke is polycentric, having been molded by an association of six towns in the early 20th period. It reached its name from Stoke-upon-Trent, where the railway station and the town hall are situated. The four other payments are Burslem, Tunstall, Longton and Fenton.
Geography:
Stoke-on-Trent is situated about half-way between Birmingham and Manchester. It links the town and area of Newcastle-under-Lyme. The city located on the higher hill of the River Trent at the south-west foothills of the Pennines, ranging from 106 to 213 meters (350 to 700 ft.) above sea level. The city is measured to be the southernmost end of the Pennines, restricted by the plains of the Midlands to the south, counting the Cheshire Plain deceitful west of Newcastle. The Peak District National Park lies straight to the east and comprises part of the Staffordshire Moorlands District, as well as parts of Derbyshire, Greater Manchester and West and South Yorkshire.
Climate:
Stoke-on-Trent, as with all of the United Kingdom, practices a temperate nautical weather, missing in weather limits. The local area is comparatively raised due to its nearness to the Pennines, subsequent in cooler temperatures year round likened to the nearby Cheshire Plain. However, on calm, clear nights this is frequently upturned as cold air drainage reasons a temperature overturn to occur. As such, the Stoke-on-Trent and Newcastle area are not vulnerable to plain frosts. The nearest Met Office weather station is Keele University, about four miles west of the city centre.
The absolute high temperature is 32.9 °C (91.2 °F), logged in August 1990, although more classically the average warmest day of the year should be 27.0 °C (80.6 °F). In total, just under fourteen days should report a temperature of 25.1 °C (77.2 °F) or above.
Demography:
Based on the 2001 survey, the total population of the city was 240,63. This was a warning of 3.5% since 1991. 51.3% of the population is female. 96.3% of the population of Stoke-on-Trent were instinctive in the UK. 94.8% of the population recognised themselves as white, 2.6% as Asian British Pakistani, 0.5% Asian British Indian and 0.3% as Black Afro Caribbean. Concerning faith, 74.7% labelled themselves as Christian, 3.2% Muslim and 13.4% had no religion. In the same survey, 19.9% were recognised as under 15; 21.0% were over 60. A total of 24.2% of non-pensioner families were logged as having no working grownups. In 2011 the population had amplified to 249,000. It is the first time that the city's population has full-grown since it drawn at 276,639 in 1931.
Training Locations at which ITIL® Training is presently scheduled at:
We are offering more than 250 courses at 91 locations in UK.
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