Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
ITIL® Master
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
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Heathrow
Heathrow is a major international airport located in London, United Kingdom. It is the third busiest airport in the world after Dubai and Hong Kong International. It is also the busiest airport in Europe by passenger traffic. It is the sixth busiest airport in the world due to the total passenger traffic. It handled around 75.7 million passengers in 2016.
Heathrow is located 23 km west of Central London. It has two parallel east-west runways along with four operation terminals that cover 12.27 sq km. Heathrow Airport Holdings own and operate this airport. Heathrow Airport Holdings is itself owned by FGP Topco Limited which is an international consortium. FGP Topco Limited also includes Qatar Holding LLC, Government of Singapore Investment Corporation, China Investment Corporation and Universities Superannuation Scheme (USS). For Virgin Atlantic and British Airways, Heathrow is a primary operating base.
In 2012 September, UK government created Airports Commission which is an independent commission headed by Sir Howard Davies. It examines options for enhancing the capacity of UK airports. In 2015 July, Commission backed the third runway at Heathrow, and the government approved it in October 2016 as the third track.
History
Even after the success of Terminal 5 designed by Richard Rogers, it seemed that airport is losing its lustre. Flyers looked at regular building work because Heathrow operated at full capacity. Just a small problem was enough to seize whole Heathrow machine. Airport suffered indignity because they were not able to remove snow off runways and it halted.
Later terminals one and two being replaced with Swish New Hub for five airlines of Star Alliance. Heathrow is still a major airport in the world with 180 routes. Than any other British Airport, Heathrow has many more exciting destinations. Heathrow Airport offers a journey to incredible lands and also reuniting long lost loved ones with their loved ones. Heathrow will forever be an icon of modernity. Heathrow also shows modern Britain’s successes and failures.
Other facilities
Head office of Heathrow Airport is located in Compass Centre established by Heathrow’s Northern Runway. World Business Centre Heathrow comprises of two buildings; one is World Business Centre Houses, Heathrow Airport and Scandinavian Airlines. The head office of British Airways was located in Heathrow Airport at Speedbird House. In the North of the airfield, Northern Perimeter Road is present. Along with it, Heathrow’s Car rental agencies are located and also a bath road that runs parallel to it but outside the campus of the airport. It is given the nickname ‘ The Strip’ by local due to its continuous line of airport hotels.
Training Locations at which ITIL® Training is presently scheduled at:
We are offering more than 250 courses at 91 locations in UK.
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