Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
ITIL® Master
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
Enquire Now
----- OR -------
Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.
Gloucester is a county city in Gloucestershire located in the south-west of England. Gloucester deceits close to the Welsh border, on the River Severn, between the Cotswolds to the east and the Forest of Dean to the south-west. King Henry II granted its first charter in 1155. Frugally, the city is conquered by the service industries, and has a high monetary and business sector and was protuberant in the atmosphere manufacturing.
Geography:
Gloucester is the regional town of Gloucestershire. It is the 53rd largest settlement in the UK. Its population was 110,600 in 2002. By 2011 the city had a population of 121,900, and by 2012 its population was 123,400. Growth feasts outside city limits, with many remote regions. The 2011 survey reports the population of the Gloucester as 149,820.
The city lies on the eastern bank of the River Severn. It is sheltered by the Cotswolds to the east, while the Forest of Dean and the Malvern Hills rise to the west and north. The wharfs, granaries and the docks themselves fell into disorder until their face-lift in the 1980s. They now form a public open space. Some granaries now house the Gloucester Waterways Museum and others were rehabilitated into housing flats, shops and bars. Moreover, the Gloucestershire Museum's soldiers is located in the Custom House. Next to the gallery is Gloucester Yacht Club. The port motionless houses the most inland RNLI lifeboat in the United Kingdom.
Attractions:
Gloucester Cathedral, in the north of the city near the river, creates the basis of an abbey devoted to Saint Peter in 681. It is the burial home of King Edward II and Walter de Lacy. The cathedral is very famous as it was used in the films like Harry Potter and the Philosopher's Stone, Harry Potter and the Chamber of Secrets and much more.
Many feudal and Tudor period gabled and half-timbered houses endure from previous eras of Gloucester's history. At the point where the four principal roads crossed stood the Tolsey, which was relieved by a modern building in 1894. None of the old public structures is left but for the New Inn in Northgate Street. It is a forested house, with strong, enormous external colonnades and patios. It was built around 1450 by John Twyning, a monk.
Training Locations at which ITIL® Training is presently scheduled at:
We are offering more than 250 courses at 91 locations in UK.
ENQUIRE
REQUEST CALLBACK
GET A FREE QUOTE
Introduction
Courses
More Information
London