Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
ITIL® Master
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
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The earlier name of Chatham was in 880. In the books of Domesday, it is recorded as the place as Ceteham. British root ceto is the reason behind this name, and also Old English ham. However, the river-valley location of Chatham is more reliable with cet being an Old English survival of the element catu that was common in Roman-era names and meant 'basin' or 'valley.'
It long remained a small village on the banks of the river, but by the 16th-century warships were being moored at Jillingham water {Gillingham}, because this place plays a role as a strategic sheltered location between London and the Continent. It was established by Queen Elizabeth I as a Royal Dockyard in 1568, and most of the dockyard lies within Gillingham.
The Medway, apart from Chatham Dockyard, has always had a major role in communication: generally it provided a means for the transportation of goods to and from the centre of Kent. Stone, Timber, and Iron from the Weald for shipbuilding. In Chatham Sun Pier was among one of several such along the river.
Sport:
The town's Association Football Club, Chatham Town F.C., plays in the Isthmian League Division One South. Lordswood Football Club. Play in the Southern Counties East League. The defunct Chatham Excelsior football club was one of the forerunners of football in Southern England. Football League side Gillingham F.C. are seen to represent Medway as a whole. One of the largest in the country is Holcombe Hockey Club, and are based in Chatham.
Training Locations at which ITIL® Training is presently scheduled at:
We are offering more than 250 courses at 91 locations in UK.
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